Job Description

Summary:

Ready to step outside the traditional office and take on a hands-on role where no two days are ever the same? South East Water is looking for a proactive Distribution Technician to help keep our regional water supply running seamlessly. As the vital link between our infrastructure and our communities, you will spend your days out in the field ensuring that clean, reliable water continues to flow to homes and businesses across the region. Whether you are tackling urgent network challenges or serving as the friendly, reassuring face of the company during customer appointments, you will make an immediate, visible impact from day one.

In this fast-paced position, you will take ownership of a broad variety of field operations and technical tasks. Your responsibilities will range from investigating on-site issues such as leaks, mains bursts, and water discolouration to carrying out proactive maintenance flushing, water quality testing, and network shutdowns. You will partner closely with housing developers on new build inspections, oversee contractors working directly on our distribution network, and ensure all activities meet the highest health, safety, and operational standards. Participation in an out-of-hours standby rota will also give you the opportunity to step up and safeguard the network during critical moments.

To thrive in this role, you will bring a valid driving licence, solid computer literacy, and a genuine knack for cool-headed problem-solving under pressure. Outstanding communication skills are a must, as you will be directly reassuring customers, handling queries, and providing practical advice whenever unexpected disruptions arise. While hands-on experience in plumbing, pipe-laying, or previous water industry qualifications are welcome bonuses, your positive attitude, strong initiative, and commitment to delivering exceptional customer service are what will truly set you apart.

Main responsibilities:

• Customer Support: Attending customer appointments and carry out allocated work for them, responding to customer requests and offer general advice, water quality tests, and help locating water meters if needed.
• Network Support: Carrying out mains shuts, risk assessments, interruption reports, proactive maintenance flushing and water sampling and liaising with housing developers when they need to install new water supplies. This role will also be carrying out regulation inspections on new build properties.
• Contractor Support: Raising requests via IT systems for works that require a contractor response and supervising contractors working on the Distribution network.
• Investigations: Attending sites to investigate issues of leaks, mains bursts and water discoloration, and offering solutions and practical assistance.
• Health & Safety: Adhere to relevant Health and Safety legislation and Company policy.
• Take part in a Standby rota to provide out of hours support to the operational area.

You'll need:

Skills / Qualifications / Experience

• A valid driving licence
• A passion for delivering excellent customer service: supporting customers with their complaints or queries
• The ability to take initiative, work well under pressure and have a keen interest in problem-solving
• Confident using IT and computers

It will be a bonus if you have:

Skills / Qualifications / Experience

• Previous Water Industry qualifications advantageous but not essential
• Previous knowledge of plumbing or water mains/service laying would be advantageous but not essential.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

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Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

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What can you expect from your recruitment?

• To apply for this position, please submit your CV on our career’s website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

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If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£33,027.81 - £41,535.25