Job Description

We are currently recruiting for an exciting opportunity with a hospitality-focused business seeking an experienced Hospitality Distribution & Systems Consultant to join their remote team.

This is an ideal opportunity for a hospitality professional who has strong knowledge of hotel distribution, OTAs, channel managers and hospitality systems, and who enjoys working with both technology and clients.

THE ROLE

The Hospitality Distribution & Systems Consultant will be responsible for managing, supporting and optimising the distribution and technology systems used by a portfolio of hospitality clients.

The successful candidate will work closely with hotels, lodges and other hospitality businesses to ensure their systems are correctly configured, connected and performing effectively across their online distribution channels.

The role requires a combination of technical understanding, hospitality knowledge, problem-solving ability and strong client relationship skills.

You will need to be comfortable working independently in a remote environment while managing multiple clients, systems and priorities.

KEY RESPONSIBILITIES

Distribution & Channel Management

1. Manage and maintain hotel distribution systems and online channels.
2. Work with leading OTAs, including Booking.com, Expedia and other relevant distribution platforms.
3. Manage and support channel manager connectivity between properties, OTAs and other distribution channels.
4. Ensure rates, room types, availability, restrictions and content are correctly distributed across connected channels.
5. Assist with the onboarding and implementation of new properties and distribution channels.
6. Monitor distribution performance and identify potential issues or opportunities for optimisation.
7. Assist with resolving mapping, connectivity and synchronisation issues.

Hospitality Systems

1. Manage and support various hospitality technology platforms and systems.
2. Assist clients with system configuration, setup and ongoing maintenance.
3. Troubleshoot technical and connectivity issues.
4. Liaise with technology providers and third-party suppliers where required.
5. Investigate system discrepancies and implement appropriate solutions.
6. Maintain accurate system records and documentation.
7. Assist with system migrations, implementations and integrations where required.

Client Support & Consulting

1. Act as a key point of contact for clients regarding distribution and systems-related queries.
2. Provide professional and knowledgeable advice to clients.
3. Conduct system reviews and identify areas for improvement.
4. Provide training and guidance to clients and internal teams.
5. Build strong, professional relationships with clients.
6. Communicate technical information clearly to clients who may not have a technical background.
7. Proactively identify potential issues before they impact the client's business.

Reporting & Administration

1. Monitor system and distribution performance.
2. Prepare relevant reports and provide meaningful insights to clients.
3. Keep client information, system configurations and documentation up to date.
4. Maintain accurate records of changes, issues and resolutions.
5. Manage tasks and deadlines across multiple client accounts.
6. Ensure all client queries and technical issues are followed up and resolved within agreed timeframes.

EXPERIENCE & QUALIFICATIONS

Essential

1. 3–5 years' experience within the hospitality industry, preferably in hotel distribution, reservations, revenue, OTA management or hospitality technology.
2. Strong practical understanding of hotel distribution and online travel agencies (OTAs).
3. Experience working with channel managers and/or hotel technology systems.
4. Strong understanding of rates, availability, room types, restrictions and inventory distribution.
5. Experience troubleshooting system and connectivity issues.
6. Excellent attention to detail.
7. Strong analytical and problem-solving skills.
8. Excellent written and verbal communication skills.
9. Strong client service and relationship-management skills.
10. Excellent organisational and time-management skills.
11. Ability to manage multiple clients and competing priorities.
12. Ability to work independently and effectively in a fully remote environment.

Advantageous

Experience with one or more of the following would be advantageous:

1. SiteMinder
2. Booking.com
3. Expedia
4. Other major OTA extranets
5. PMS, CRS or RMS platforms
6. API connectivity and system integrations

INDEPENDENT

Comfortable working remotely, managing their own workload and taking ownership of responsibilities.

WORKING ENVIRONMENT

This is a fully remote position, requiring the successful candidate to have:

1. A reliable internet connection.
2. A suitable home working environment.
3. A reliable computer/laptop capable of running the required systems.
4. Strong self-management and time-management skills.
5. The ability to communicate effectively via email, Teams, WhatsApp and other digital communication platforms.
6. The ability to attend virtual meetings and maintain a professional presence when interacting with clients.

WHAT SUCCESS LOOKS LIKE

Success in this role will be demonstrated through:

1. Accurate and effective management of client distribution systems.
2. Minimal disruption caused by system or connectivity issues.
3. Strong OTA and channel connectivity.
4. Accurate distribution of rates, availability and inventory.
5. Fast and effective resolution of technical and distribution issues.
6. High levels of client satisfaction.
7. Proactive identification of system and distribution opportunities.
8. Strong relationships with clients, technology providers and internal teams.