Job Description

Leads, mentors, and manages a team of 20–60 associates in a fast-paced warehouse to ensure safe, high-quality, and efficient operations. They optimize inbound/outbound processes, manage inventory and labor, meet performance targets, and drive continuous improvement in a 24/7 environment.

KEY RESPONSIBILITIES

This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines.

People Leadership

• Lead, motivate, and manage hourly associates, including hiring input, onboarding, training, coaching, and performance management.
• Hold regular shift huddles to communicate goals, priorities, safety topics, and results.
• Address attendance, conduct, and performance issues promptly and fairly, partnering with Human Resources as needed.
• Build a culture of accountability, engagement, and teamwork across shifts.

Shift Operations

• Plan staffing, workflow, and equipment to keep each shift balanced and efficient.
• Oversee inbound and/or outbound processes: receiving, putaway, replenishment, picking, packing, and shipping.
• Coordinate shift handoffs so open work, issues, and priorities carry over cleanly.
• Ensure material handling equipment (forklifts, reach trucks, order pickers) is used, maintained, and inspected properly.

Performance and Inventory

• Achieve daily, weekly, and monthly goals for productivity, order accuracy, on-time shipping, and safety.
• Monitor key performance indicators (KPIs) to spot trends, analyze opportunities, and identify bottlenecks.
• Support inventory accuracy through cycle counts, discrepancy research, and root-cause corrections.
• Use SAP and other reporting tools to track work, transactions, and results.

Continuous Improvement

• Implement lean techniques (e.g., 5S, standard work, value stream mapping) to improve flow and reduce waste.
• Lead or support improvement projects and measure their results.
• Gather and act on associate feedback to improve processes.

Safety and Compliance

• Enforce safety protocols, including OSHA requirements and Company safety rules.
• Foster a safety-first culture through observation, coaching, and recognition.
• Lead incident investigations and ensure corrective actions are completed.
• Maintain clean, organized, and compliant work areas.
• Perform other duties as assigned.

QUALIFICATIONS

• Associate’s degree or equivalent preferred:
• In lieu of a degree at least 5 years related experience.
• With a degree at least 3 years of related experience.
• Strong leadership, data analysis, problem-solving, and communication skills.
• Good organizational skills including the ability to multitask.
• Basic proficiency using SAP, Microsoft Word and Excel and the ability to quickly learn and use other software packages.
• Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others.

PHYSICAL REQUIREMENTS

• Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties as outlined above.

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.