Job Description

Leadership & Team Development

• Provide daily leadership, direction, and support to Fulfillment team members.
• Foster a culture of accountability, teamwork, engagement, and continuous improvement.
• Conduct regular team meetings and communicate operational priorities clearly.
• Coach, mentor, and develop employees through performance feedback, recognition, and corrective action when necessary.
• Monitor employee performance and support individual growth and development.

Operations Management

• Oversee daily fulfillment operations, including picking, device configuration, quality assurance, packing, and shipping activities.
• Monitor productivity, workflow efficiency, and operational performance against established goals.
• Evaluate operational capacity, throughput, staffing needs, and workflow effectiveness.
• Identify and implement process improvements that enhance efficiency, accuracy, and customer satisfaction.
• Perform warehouse tasks alongside team members as necessary to support operational demands.

Quality, Compliance & Safety

• Ensure adherence to quality standards, operational procedures, and customer requirements.
• Support audits, inspections, and quality control initiatives.
• Promote and enforce safe work practices and compliance with company policies.
• Investigate operational issues and implement corrective actions when needed.

Customer & Cross-Functional Support

• Serve as a liaison between distribution operations and business teams.
• Resolve escalated customer concerns and operational issues in a timely and professional manner.
• Collaborate with internal stakeholders to meet service commitments and operational objectives.
• Support special projects and other business initiatives as assigned.

Minimum Qualifications

Required

• Associates degree or equivalent combination of education and relevant experience.
• 5+ years of supervisory experience in a distribution warehouse setting or;
• 8+ years in distribution, supply chain, or other relevant experience.
• Strong attendance record and dependability.
• Comfortable working with technology and warehouse operational systems.
• Must have the ability to understand basic English.

• Experience with order fulfillment and process improvement initiatives.

Physical Requirements

• Ability to stand, stoop, lift and perform manual dexterity.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
• Ability to lift up to 50 pounds as needed.
• Ability to travel less than 20%.
• Ability to operate related equipment.

Skills & Competencies

• Proven ability to motivate, coach, and develop team members.
• Strong leadership presence with a collaborative, team-first approach.
• Ability to identify inefficiencies and drive continuous process improvement.
• Effective decision-making and problem-solving skills in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to understand labor utilization, productivity metrics, and the operational impact of business decisions.
• Excellent verbal and written communication skills with the ability to build strong working relationships across teams.

POS Portal / ScanSource, Inc. is an Equal Opportunity Employer (EOE/M/F/D/V).