Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.

People:

• Supervise warehouse team daily workflow
• Assign duties and examine work for exactness, neatness, and conformance to policies and procedures.
• Maintain a productive staff by creating programs for hiring, training and professional development.
• Apply sound communication and motivational techniques in supervising, coaching and disciplining associates
• Manage associate performance and recommends promotions, wage increases and terminations.
• Plan staffing level of distribution warehouse personnel.
• Assist in preparing work procedures, work schedules, and expedites workflow.
• Identify with manager, develop, and mentor your No. 2.

Operations:

• Utilize Expeditors proprietary distribution software and coach the team on it's use.
• Oversee and ensure compliance with Expeditors Operational Process Standards.
• Day to day supervision to ensure compliance with Federal, Stand and local regulations.

Customer Service - Support the manager and or the sales department where needed:

• Make introductory contact with new accounts and maintain effective relationships with existing accounts.
• Address the more complex and non-routine customer issues and requests related to warehouse operations
• Coordinate new accounts, gathering all necessary information and assigning accounts to the warehouse team
• Audit all new accounts and follow up on responsibilities of the Logistics Coordinator to ensure that customer needs have been met.

Finance:

• Work with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades.
• Interact with credit and collections personnel regarding payment problems.
• Perform and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

Retention:

• Assist in following up on current customers and conducting Quality Management Reviews (QMRs).
• Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals.
• Directs and oversees order processing and ensures that data entries on documents such as delivery orders and inventory reports are accurate and timely.
• Make recommendation to Senior Management on programs to improve operation of the customer service function.

Documentation/Reporting:

• Maintain up-to-date procedures reports.
• Track on-time delivery and other performance measures.
• Provide necessary reports to management.
• Gather and analyze data concerning department operations and customer requirements.
• Distribute reports to various functional areas as required.

Compliance:

• Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Systems:

• Develops procedures to ensure the efficient operation and utilization of warehouse equipment.
• Determines and recommends enhancements for efficient operations
• Be involved and suggest system/process improvements.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Additional

• Other duties may apply on an as-needed basis.

Qualifications

Knowledge:

• Knowledge of customer relationship management software programs.
• Inventory management, budgeting, and accounting knowledge is required.
• Expeditors company policies and procedures knowledge.
• A good understanding of Expeditors’ products, services and systems.
• Strong market and competition knowledge.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing. Communication skills are necessary to establish effective working relationships.

Behaviors:

• Self-reflecting and open to feedback.
• Initiative and ability to work in autonomy.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.
• Meet company standards of 52 hours training per year, including as needed management/leadership training.

Additional Information

Expected base salary: $70,304.00

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.