Job Description

Responsible for supervising and coordinating all dock team member activities, which may include storing, receiving, shipping, picking, and conducting inventory for items. In charge of making sure that information is correct for all items handled by the department and/or organization. Must maintain compliance standards and ensure that all organizational goals are being met. Study production levels and develop ways to improve performance

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES: other duties may be assigned as needed.

· Manage daily dock operations, including labor scheduling, picker workflows, and execution of the picking plan.

· Review and approve time-off requests; ensure accurate timecard tracking for all distribution team members.

· Coordinate with production and customer service teams to align shipping priorities with production schedules and evolving customer needs, including expedites and special requests.

· Balance labor availability and dock capacity to meet service expectations while maintaining operational efficiency.

· Monitor key performance indicators (KPIs) such as on-time shipping and picker productivity; support operational planning and continuous improvement initiatives to reduce freight spend.

· Assign responsibilities, conduct performance reviews, and provide feedback to support team development and accountability.

· Enforce safety protocols and promote a culture of compliance, awareness, and care throughout the distribution team.

· Maintain a clean, organized, and efficient warehouse and dock by delegating upkeep tasks and holding team members accountable for daily standards.

· Evaluate rack and floor space utilization; recommend layout changes or capacity improvements to optimize flow and storage.

· Support administrative functions including bill of lading creation, driver coordination, and confirmation of order closure and invoicing.

· Report and follow damaged or flawed goods company policy.

· Support cross-functional warehouse tasks and participate in annual physical inventory.

· Foster teamwork and uphold Betco’s mission and values.

BEHAVIORAL CAPABILITIES

INTEGRITY: Does not ethically cut corners. Remains consistent in terms of what one says and does and in terms of behavior towards others. Earns trust of coworkers. Puts organization above self interests.

CUSTOMER FOCUS: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer.

ENERGY: Exhibits energy, strong desire to achieve, high dedication level.

ANALYSIS SKILLS Identifies problems/opportunities. Analyzes problems and elevates to Customer Service Lead or Customer Service Manager, if necessary.

INITIATIVE: Goes beyond the “call of duty,” finds ways to exceed customer expectations. Shows bias for action (“do it now”).

ORGANIZATIONAL SKILLS: Can perform multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information in a useful manner.

PRIORITIZING & COMPLETING TASKS: Spends his/her time on what’s important; quickly zeros in on the critical few and focuses to meet deadlines; remains focused.

TIME MANAGEMENT: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others.

WRITTEN/VERBAL COMMUNICATIONS Is able to write and speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.

EDUCATION and/or EXPERIENCE

· Bachelor’s degree preferred; high school diploma or equivalent and 5-10 years of distribution experience

REQUIRED SKILLS

· Microsoft Outlook Suite

PHYSICAL REQUIREMENTS

· Able to lift 50 pounds

· Computer work for extended periods