Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Scope of Position

Department Supervisor leads the team to achieving flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly contributing to efficiency, profitability and growth supporting our Vision and Mission statement, making our promise real to all our employees and customers.

Key Deliverables

Proactively monitor the following key metrics to achieve the expected results:

Drive District and Department Excellence: All categories and departments above 90%, including:

• Employee Satisfaction
• Timely & Valuable Performance Reviews every 12 months.
• Timely one on one for all employees
• All team members to complete 52 hour training per year (4.33 per month).
• All team members to complete all mandatory training timely.
• Operation Efficiency
• Freight Arrival logged within 2 hours of arrival.
• Arrive to Reconcile - 24 hours
• Reconcile to Put Away - 24 hours.
• Requested Ship to Actual Ship - 48 hours.
• Cycle Count Accuracy - Accuracy at 95 or above.
• All required MAS event codes are entered timely and also accurately to ensure Data
• Integrity and accurate timing reports.

• Parcel

• Freight arrived to Entrada Log – 2 Hrs.

• LTL /FTL

• Freight arrived to Entrada Log – 2 Hrs.

• Loading

• Work order ready to load complete – 2 Hours

Administration and Personnel Management

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factor
• Ensure that operation is properly staffed, structured and organized and interview regularly.
• Ensure all needs and tools required are available for the Department to be successful in all areas.
• Engage with team members daily, conduct check-in meetings regularly assisting them with ongoing feedback, coaching and mentoring.
• Be visionary as it relates to managing staff, processes and tools to be able to handle volume spikes, growth locally or supporting other branches.
• Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Ensure that company controls, policies, procedures, processes are understood and complied with.
• Ensure daily huddle meetings take place and Supervisor meetings weekly.
• Support all Employee Satisfaction initiatives.

Operations

• Design and establish a structure to cover the operational needs for Distribution/warehouse operation and Its satellite offices (when applicable), taking into account future growth.
• Effectively supervise and monitor service execution within the Distribution department, leading and assisting our relentless pursuit of efficiency and operational excellence:
• Performance Management: Ensure oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively
• Exception Management: Review all exceptions to drive efficiency internally (controlled) and through interacting with our customers (uncontrolled).
• Map and understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins.
• Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service. Set the tone of this environment within your department.

• Make certain that client specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.

• Ensure proper use of all Expeditor systems and tools.

• Make certain that files are logged correctly and timely with proper codes, trace types and events.

• Review all discrepancies in business unit to make certain that they are resolved from the root cause. Understand and trend discrepancy root causes and implement necessary training.

• Ensure that all correspondence within business unit is handled timely and professionally.

• Evaluate service providers timely.

• Evaluate new business, reasons for the increase or decrease of services. Be informed and aware.

• Maintain highest compliance levels for all applicable Distribution requirements.

• Stay current with developments and changes in regulations or company offerings and educate staff.

• Evaluate service providers at defined intervals per company policy

• Escalate issues to Distribution Operations Manager or Distribution Manager timely when needed

Sales and Marketing (and Growth)

• Active involvement with sales, customer retention and development, and account management globally to maintain and develop relationships with existing and new customers through solid value propositions.

• Identify needs and sell detailed and tailored services that provide value-added services to potential clients.

• Actively participate in customer visits and calls and ensure that they are documented in the corresponding database.

• Actively participate in customer visits and calls and ensure that they are documented in the corresponding database.

• Prepare effective customer presentations and updates

Finance

• Comply with all our policies, including the credit policy.

• Monitor the Daily Branch Revenue report (Daily) to identify and correct errors timely.

Security, Health and Safety

• Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Qualifications

• Degree (preferred level): Bachelor's degree in Business Administration or equivalent convention of education and experience

• Minimum 2-3 years of experience in Distribution services

• Minimum 2-3 years of supervisory experience

• Strong negotiation skills

• Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction

• Customer Satisfaction oriented

• Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations

• Ability to relate and influence clients, service providers and employees at all levels

• Strong time management skills and attention to detail

• Problem solving and business analytical skills

• Strong project management skills, and ability to multitask

• Ability to complete work within standard procedures, guidelines and office policies

• Self-driven personality and good business sense are expected.

• Strong computer skills, including knowledge of all Microsoft Office applications

• English and Spanish fluency

• Exemplifies Expeditors culture at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.