Job Description

The Distribution Effectiveness Specialist owns channel effectiveness reporting to ensure high-Rate Parity and continued success of IHG’s owned and partnered ecommerce platforms.

Essential Duties and Responsibilities

• Own, develop, maintain and progress all ecommerce central reporting as part of distribution initiatives, and integrate with relevant channel reporting
• Own the Compliance processes that are implemented by the Channel and Distribution teams (for example, the Wholesale Compliance process requires monitoring of test bookings and ongoing escalation into various processes
• Partner with the shopping teams including interns to ensure high quality reviews of ecommerce channels and efficient execution / data quality
• Provide weekly/monthly reports to various elements of the Distribution team and other key stakeholders around the effectiveness of measures to improve ecommerce integrity
• Provide real-time insights or thoughts as it relates to the reporting
• Establish & support key program meetings, update project timelines and trackers, and record key outcomes and deliverables
• Compose and type communications including key program updates if and when relevant
• Present findings at monthly performance data reviews including highlighting changes in the ecommerce environment that are unearthed by the interns or other shopping teams
• Provides support in project training or communication as required
• Provide administrative support to Line Manager as required
• Support negotiations with OTAs and GDS at a higher level, dealing with contracts and agreements that cover multiple properties. Complete regular contract audits. Handle OTA billing. Approve new partners and sign off on certification for go live
• Support and execute distribution strategies across an assigned portfolio that spans multiple regions and countries.
• Own distribution partnership communications and Merlin updates
• Schedule and track projects
• Initiate contact with prospects and generate leads
• Maintain relationships with key internal and external partners; coordinate efforts between departments
• Approximate work mix: 90% Distribution Effectiveness / 10% Administrative

2. REQUIRED QUALIFICATIONS

Required Skills –

• Strong PC skills including proficiency in Office 365 – Powerpoint & Excel required.
• Effective oral and written communication skills for drafting program documents, communicating with stakeholders, or drafting internal communications.
• Ability to handle multiple assignments and projects accurately and on time.
• Problem-solving, positive attitude and vigor; must be willing to pitch in on multiple projects.
• Strong attention to detail.
• Highly proactive.
• Data manipulation, compilation, and analysis skills
• Qualifications –
• Bachelor Diploma or equivalent combination of education and work-related experience.

Experience

• 3 or more years of relevant experience; ideally including prior reporting and data compilation or ecommerce experience.

3. ACCOUNTABILITY

• Number of employees supervised – 0

4. KEY RELATIONSHIPS

• Commercial & Marketing teams
• Operations Team
• Coordinators and administrative support of other functions
• Global Digital and Voice teams

Key External Relationships –

• Hotel leaders and teams
• 3rd party distributors

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?