“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 17,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.
“You’d be surprised how far we’ll go for you.”
The Distribution Operations Specialist is responsible for ensuring accurate and efficient daily operations of all distribution accounts. This role combines warehouse responsibilities with customer service support. Shift M-F 1pm to 10pm.
Responsibilities:
1. Warehouse Operations:
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Receive, count, and inspect inbound shipments accurately.
- Safely unload shipments and move products to appropriate storage locations, utilizing forklift if qualified.
- Maximize space usage in storage areas and ensure proper stock rotation.
- Pick orders accurately and transport them to shipping locations using material handling equipment.
- Verify outbound shipments for accuracy and completeness.
- Maintain equipment and assigned areas in a neat, clean, and orderly fashion.
- Keep accurate inventory records, assist in physical inventories, and cycle counts.
- Repack or re-box cases per customer instructions. Operate shrink-wrap machine if required.
- Must be able to lead, train and coordinate warehouse contract labor to execute all functions according to Expeditors operational excellence expectations
2. Customer Service Support:
- Process and input customer orders and distribution accounts accurately.
- Generate necessary paperwork and information for work orders.
- Run stock reports to check product availability.
- Provide accurate and timely daily operational reports.
- Conduct invoicing and handle billings with associated documentation.
- Coordinate special shipping requests with relevant departments.
- Trace orders and notify customers of any updates.
- Maintain excellent working relationships with customers, promptly responding to inquiries and resolving complaints.
- Handle returned merchandise efficiently and ensure proper credit is given to the customer.
- Assist with clerical tasks, filing, and research.
- Support DST Supervisor in keeping and updating SOPs, process checklists and training guides
- Education: High school degree preferred.
- Experience: Minimum 6 months or more in a warehouse-related role and minimum 2 years in a customer service support role, preferably with inventory control and/or distribution operations experience.
- Knowledge/Skills: Basic math, reading, and writing abilities. Proficiency in software applications such as MS Word and MS Excel. Good communication skills. Typing speed of 30 wpm and 10-key proficiency. Ability to work independently with minimal supervision.
- Must be able to lift up to 50 lbs
- Special Requirements: Excellent work habits. Background check may be required based on location.
Expeditors offers excellent benefits:
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
