Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
The Distribution Operations Control Center Instructor Senior (DOC ) helps ensure safe, reliable energy for communities across Arizona by preparing operators to manage the distribution grid. In this role, you coordinate and implement all phases of the Systematic Approach to Training (SAT) for APS’s Distribution Grid Operations training program. You analyze operational needs, job and task requirements, and translate them into well‑designed training and evaluation materials. You deliver technical instruction that prepares employees for Distribution Operations Center (DOC) operator certification, supports their daily system‑operations responsibilities, and provides ongoing education for current operators and operations staff. By creating high‑quality training you help build a capable workforce that supports operational excellence and contributes to a sustainable energy future for Arizona.
Preferred Special Skills, Knowledge or Qualifications:
1) Develops and maintains training programs for APS DOC Operators that are in compliance with regional and national standards.
2) Enhance the knowledge and skills of personnel in operations job classifications.
3) Create and administrate over needs, job, and task analysis for operations job classifications.
4) Design and develop initial training and continuing education for operations job classifications, using a variety of instructional media.
5) Present training in the classroom, on-the-job, and simulator settings.
6) Conduct evaluations of student performance, training materials, and training effectiveness, including upkeep of training database and commitment tracking.
7) Develops and delivers simulation based training to support both initial and continuing distribution operations training.
8) Oversee training and support vendors to ensure that they meet APS training requirements.
9) Work with operations leaders to define/address personnel knowledge and skill gaps.
10) Maximize training resource utilization through technology, integration, and resource sharing.
11) Prepare training schedules that integrate department needs with training resources.
12) Promote training/line partnership by developing professional rapport with all customers.
13) Maintain instructional/technical proficiency by attending relevant continuing education.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.
APS is Arizona’s largest and longest serving electric utility, providing power for nearly 1.2 million customers in 11 of the state’s 15 counties.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our success derives from the creative and dedicated people of our company who demonstrate our core values of accountability, safety, integrity, and trust and respect.
At APS, we focus every day on our vision: “Creating a sustainable energy future for Arizona.” We will continue to meet the energy needs of our customers with a solid combination of price and service.
