Job Description

• Permanent Full-Time - 38.00 hours per week
• Assist in customer service & logistic support through accurate & efficient movement & supply of blood + blood products
• Salary range between $65K to 75K + Oncall hours + Super + Salary Packaging and more
• Garran

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Working within our Manufacturing & Logistics Business Unit & supporting out Depot at ACT, we’re looking for an enthusiastic and team orientated individual to provide high levels of service & support to customers through picking & packing donated blood, the receipt and supply of blood product orders, management of customer feedback and delivery of consumables within the parameters of set procedures.

Overall you’ll contribute to the accurate and efficient movement and supply of blood and blood components within the frameworks of Lifeblood’s standard operating procedures. You’ll have the opportunity to contribute to the continuous improvement of the process and maintain positive working relationships with staff and colleagues.

This is a hands-on, fast-paced role where precision, care, and collaboration with team are essential to succeed in close-knit team environment.

A day in this role will include, but not limited to :

• Delivering outstanding customer service to both internal and external stakeholders—because every interaction matters.
• Accurately receive, process orders, enquiries, and critical product movements with accuracy and urgency
• Maintain clean, safe, and compliant workspaces and equipment including cleaning of fridges, freezers & general work area.
• Drive company vehicle & deliver the life-saving blood products as well as coordinate and support the transport and delivery through couriers & transport providers.
• Maintain strict adherence & quality control measure through Standard Operating Procedures, cGMP, and TGA requirements
• Support quality systems, record-keeping, and continuous improvement initiatives.
• Maintain accurate inventory, cycle counts & monitor stock levels while equally ensuring products are traceable, correctly stored to be used before expiry.
• Contribute ideas that enhance team performance and service delivery.
• Build strong, respectful relationships through open communication and teamwork.

Sound interesting? Here’s what we’re looking for:

• Operational knowledge and experience of customer service, warehouse, and distribution processes and principles
• High attention to detail resulting in accurate picking, packing and dispatch
• Solid customer service experience within a similar industry is ideal
• Supply chain, warehouse or distribution experience would be beneficial preferably in the health sector, pharmaceutical or regulated environment
• Ability to undertake routine work according to standard operating procedures
• Thrive in a fast-paced environment, confidently juggling priorities to achieve expected outcomes
• Pro-active & a natural collaborator who can deliver strong results.
• Excellent communication and interpersonal skills.
• Full, unrestricted Australian Driver’s Licence to support deliveries and pickups using a company vehicle

This a permanent full-time opportunity(Monday to Friday) with a rotating roster to cover shift timings between 6:00 AM to 4:00 PM. Due to nature of role there would be an operational requirement to work on-call hours every 3 weeks.

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rashmi Malhotra via rmalhotra@redcrossblood.org.au.

If you want to know more about our recruitment process or to check out our FAQ's, please click here

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.