Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To oversee the effective functioning, performance and delivery of a defined distribution network, including branches, Points of Representation and related channels, ensuring that the distribution mix remains sustainable, profitable, client-focused and aligned to provincial objectives.

Key Responsibilities:

• Lead and oversee the delivery of sales, service, operational and financial performance across the assigned distribution area, ensuring alignment to provincial objectives and business growth priorities.
• Drive client-focused distribution tactics, local market initiatives and marketing solutions that support balance sheet growth, income statement performance, client retention and improved customer experience.
• Manage operational effectiveness, channel optimisation and service capability across branches, ATMs, digital channels and devices to ensure the front line can respond effectively to client demand.
• Lead, coach and develop branch and distribution teams in line with people management, performance, engagement and lean leadership principles to build a high-performance culture.
• Oversee risk, compliance, quality assurance and FAIS requirements across the distribution area, including Key Individual duties where applicable, to minimise operational losses and ensure regulatory adherence.

Qualifications

• Completed Degree or Advanced Diploma, NQF Level 7 or higher, with a FAIS-recognised qualification in Business Commerce, Finance, Banking, Management
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative certification is required.

Experience Required:

• 5 to 7 years’ relevant branch, distribution or banking leadership experience.
• Proven experience in branch management, including sales, service, people leadership, risk management and income statement responsibility.
• Strong understanding of distribution performance, client engagement, operational controls and financial management within a banking environment.
• Experience leading teams across multiple branches, Points of Representation or client-facing channels will be advantageous.

Behavioural Competencies:

• Leading and directing people
• Convincing and influencing stakeholders
• Making sound decisions
• Interpreting data and providing insights
• Embracing change and driving practical execution
• Resolving conflict and managing escalated client matters
• Producing output in a fast-paced, performance-driven environment

Technical Competencies:

• Business Acumen (Audit)
• Financial Acumen
• People Strategy Development
• Product Knowledge (Consumer Banking)
• Risk Management
• Verbal Communication