Job Description

About the Opportunity

FirstEnergy is seeking a qualified Distribution Instructor III or IV to design, develop, deliver, and evaluate technical training for Meter Services employees and related operational groups. The successful candidate will have strong Meter Services experience with single-phase, three-phase, and transformer-rated work; working knowledge of the FirstEnergy Meter Services Standards and Practices Manual; and the ability to promote safe, compliant, and consistent work practices across the organization.

This position requires reporting to a FirstEnergy service center or corporate facility.

Key Responsibilities

• Design, develop, deliver, and evaluate classroom, virtual, and hands-on training for Meter Services employees.
• Provide instruction on single-phase, 3-phase, and transformer rated work and associated meter services processes such as single-phase service restoration for storm support.
• Develop and maintain lesson plans, job aids, practical exercises, assessments, and evaluation tools aligned with current meter services process.
• Conduct training needs analyses and job task analyses to identify capability gaps and recommend training solutions.
• Evaluate learner performance through written assessments, practical demonstrations, hands-on exercises, and job-related scenarios.
• Collaborate with Meter Services, Meter Engineering, Operations, Safety, and subject matter experts to maintain accurate and consistent curriculum.
• Support implementation of new tools, procedures, standards, and process changes affecting Meter Services work.
• Maintain accurate training records, completion data, and learner feedback in appropriate learning and business systems.
• Promote a safety-focused culture and model behaviors that support operational excellence, customer service, accountability, and continuous improvement.

Qualifications

Distribution Instructor III Qualifications

• Associate degree or equivalent experience and 4–6 years of relevant instructional, technical, operational, meter services, or workforce development experience.
• Meter Services experience, or equivalent experience performing meter services work in an electric utility environment.
• Working knowledge of the Customer Guides for Electric Service and FirstEnergy’s Meter Services Practices and Standards.
• Ability to interpret and explain meter services procedures, technical documentation, design standards, and business system workflows.
• Demonstrated ability to train, coach, mentor, or provide feedback to employees at varying levels of experience; prior formal training or instructional experience is preferred but not required.
• Strong communication, presentation, facilitation, and interpersonal skills.
• Ability to develop technical training materials and translate complex meter services processes into clear learning content.
• Proficiency with Microsoft Office tools and ability to use learning technologies, reporting tools, and business systems.
• Commitment to safety, compliance, customer service, accountability, and continuous improvement.

Distribution Instructor IV Qualifications

• Meets all Distribution Instructor III qualifications.
• Associate degree required; advanced degree preferred, or equivalent experience, and 7–10 years of relevant instructional, technical, operational, meter services, or workforce development experience.
• Advanced proficiency in Meter Theory, trigonometry and mathematics, residential meter auditing, and CT/VT installation, wiring, and auditing.
• Experience supporting distribution design system implementations, process changes, or curriculum updates.
• Experience facilitating training for adult learners in classroom, virtual, or field-based environments.
• Understanding that Meter Services work supports safety, reliability, constructability, customer commitments, and operational performance.
• Ability to collaborate across departments and support standardization of training practices and design expectations.

Additional Requirements

• Must be available to support storm response activities, including assigned storm roles during restoration events, as business needs require.
• 25% Travel to various FirstEnergy locations throughout footprint may be required for training delivery, field observations, meetings, and other business needs.