Expeditors

Distribution Customer Service Specialist

Expeditors  •  $28/hr  •  Carson, CA (Onsite)  •  2 hours ago
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Job Description

  • We recruit, train, and retain the very best logistics and technical experts the world over.
  • We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
  • Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website:

https://www.expeditors.com/careers

Scope of Position:

  • This position oversees the end-to-end coordination of freight shipments, ensuring operational excellence through accurate shipment processing, data management, and customer communication. The role also supports financial accuracy by managing billing, service provider costs, and credit processes while delivering exceptional customer service and meeting established performance standards.

Position Schedule: Monday – Friday 8:00 AM – 5:00 PM

Major Duties and Responsibilities:

  • Perform accurate and timely order processing, including data entry, inventory management, preparation of customer work orders, and distribution of required documentation to warehouse staff for receiving and shipping activities.
  • Coordinate container drayage and collaborate with service providers and other Expeditors facilities to ensure timely movement of freight and resolution of operational issues.
  • Monitor shipment activity, provide timely operational reporting, and communicate order status updates or exceptions to customers.
  • Ensure accurate and timely client and vendor billing.
  • Maintain compliance with company policies, Operational Process Standards (OPS), customer requirements, and applicable government regulations.

Qualifications

Minimum Qualifications:

  • High school diploma or equivalent required.
  • Successful candidates must pass a background check.
  • Authorized to work in the United States.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to work overtime as needed to support business requirements.
  • Ability to reliably report to the Carson, CA work location.
  • Basic mathematical skills and attention to numerical accuracy.
  • Ability to work effectively in a professional office environment.

Desired Qualifications:

  • Associate's or Bachelor's degree, or equivalent combination of education and relevant experience, preferred.
  • Experience using Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
  • Demonstrated initiative, sound judgment, and proactive problem-solving skills.
  • Strong attention to detail with the ability to analyze information and identify solutions.
  • Strong interpersonal, written, and verbal communication skills, with the ability to interact professionally with internal and external stakeholders.
  • Ability to work independently and collaboratively in a team environment.
  • Demonstrated reliability, accountability, professionalism, and a strong work ethic.
  • Demonstrated commitment to providing excellent customer service and building positive working relationships.

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

The wage for this position is $19.00-$28.00 per hour.

All your information will be kept confidential according to EEO guidelines.

Expeditors

About Expeditors

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Bellevue, Washington
Year Founded
1979
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