We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Production Supervisor is responsible for leading daily warehouse operations across pick, pack, and replenishment functions, with a primary focus on achieving and sustaining high service levels. This role ensures customer orders are fulfilled accurately, completely, and on time by driving team performance, maintaining process discipline, and proactively removing operational barriers.
The ideal candidate is a results-driven leader who thrives in a fast-paced distribution environment and prioritizes service excellence, productivity, and continuous improvement.
Shift: Monday - Friday starting at 5:30 AM with additional flexibility for overtime, during peak seasons, and periodic weekends. Subject to change.
Key Responsibilities:
Safety & Quality Compliance
Enforce all safety standards and ensure a safe working environment.
Conduct regular safety audits and address hazards immediately.
Ensure quality standards are met to minimize errors, damages, and returns.
Service Level Execution (Primary Focus)
Own and drive daily service level performance, ensuring all outbound orders meet on-time, in-full (OTIF) requirements.
Monitor order flow, backlog, and cut-off times to proactively adjust labor and priorities.
Escalate and resolve service risks in real time, coordinating with upstream/downstream teams (inventory, inbound, transportation).
Ensure adherence to customer-specific requirements, including SLAs, special handling, and shipping timelines.
Lead shift huddles focused on daily service targets, progress, and recovery plans.
Performance Management & Metrics
Track and analyze key performance indicators, including:
Service Level / OTIF
Pick & Pack Productivity
Order Accuracy
Replenishment Timeliness
Backlog and Throughput
Use data to identify trends, gaps, and improvement opportunities.
Drive corrective actions to close performance gaps quickly.
Core Competencies
Service Level Ownership – Relentless focus on meeting customer commitments.
Operational Leadership – Ability to manage floor execution in real time.
Problem Solving – Quick decision-making under pressure.
Data-Driven Mindset – Uses metrics to drive performance.
Communication – Clear, direct, and effective across all levels.
Required Qualifications
2+ years of experience working in a distribution, warehouse, logistics, manufacturing, or high-volume operations environment.
3+ years of leadership experience in distribution center or warehouse operations.
Preferred Qualifications
Experience leading teams in a fast-paced operational environment
Ability to interpret performance metrics and use data to drive decisions and accountability
Strong communication, coaching, and problem-solving skills
Working knowledge of safety practices and operational process discipline
Ability to work flexible shifts, including weekends or overtime, based on business needs
Proficiency with basic computer systems and operational reporting tools such as Warehouse Management System and MS Office
Experience with warehouse management systems and labor planning
Experience leading in receiving, inventory control, or high-volume throughput environments
Bilingual communication skills.
Associate’s or bachelor’s degree in operations, supply chain, business, or related field
Education
High school diploma or GED required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $85,068.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments
We anticipate the application window for this opening will close on: 08/03/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
