Job Description

About the Team

Our distribution centers are home to a dedicated team of associates, all working toward the same purpose: delivering our innovative products and solutions to pet parents across the country. Whatever role you choose within the distribution team, you’ll also discover fulfilling ways to achieve your goals. From the resources you need to grow your career to a fun, fast-paced work environment, we offer the whole package and then some.

About the Location

Onsite Position: 7800 W Roosevelt St, Phoenix, AZ 85043

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Distribution Centers).

About the Job

The General Manager (GM) is responsible for providing strategic direction, implementing initiatives and providing solutions to improve performance within their building. The GM creates a culture of associate engagement and strategically works to drive that culture through the leaders and initiatives.

Roles and Responsibilities include:

OPERATIONS EXPECTATIONS:

• Provide strategic direction for the Distribution Center.
• Direct productivity goals, inventory control, and housekeeping.
• Develops plans for cost reduction, process improvement, scheduling enhancement, and labor hours reduction.
• Commitment to business goals. Emphasize the need to deliver quality products and service.

TRAINING AND DEVELOPMENT

• Provide ongoing training, coaching, guidance, and instruction for Distribution Center Leaders.
• Communicate required policy revisions, company updates, and process revisions in a professional manner.
• Adhere to all company policies and procedures.

SAFETY:

• Upholds, supports, and maintains company safety standards at all times.
• Counsel managers, supervisors and associates violating safety policies.
• Ensure warehouse is clean, neat, and free of safety hazards.
• Handles potential safety violations/hazards to ensure compliance with OSHA standards.

MISCELLANEOUS:

• Special projects as assigned by Regional Director and Home Office.
• Creates performance appraisals on direct reports and evaluates the performance appraisals conducted on associates and management in the dc for consistency

QUALIFICATIONS Include, but are not limited to the following:

• Possesses 7+ years relevant work experience, which includes at least 5 years of experience managing teams or projects.
• Knowledge of distribution in shipping, receiving, order filling, and inventory control.
• Advanced EXE experience desired.
• Requires proven planning, organizing and interpersonal communication skills.
• Bachelor’s degree in related field is required Master’s Degree is helpful

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
• This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.