Thisis an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.
Resume Deadline August 22, 2026
Market Rate: Distribution Associate - $54,500/k
Hiring Manager: Deanna DeWitt
Recruiter: Kimberly Dunagan
All employees who apply for a posted position must notify their supervisor that they have applied. Employees who have not been intheir current positions for atleast one year orwho areinaposition with specific requirements beyond one year must obtain approval from their supervisor before applying
This position is accountable for the administration of the UndergroundDamage Prevention (UDP) section's ticket-screeningprocess, which includes the processing and assignment ofdig-request tickets from state one-call associations(OH, PA, NY, NJ, MD, WV), representing the FirstEnergy operating companies on behalf of Energy Delivery – Joint Use & Cable Locating.
ofResponsibilities
Ticket Screening Operations
Demonstrateasolidcommitmenttoallaspectsof safety.
Perform various duties in a timely manner associated with screening/processing underground (UG) locate tickets from stateone-call associations in Ohio, Pennsylvania, New York, New Jersey, Maryland and West Virginia.
Efficiently evaluate each ticket forthe digbox'sproximity toUGfacilities, using electronic ticket-management software and GIS View.
Assignticketstocontractorstobelocatedandmarkedoutasneeded.
Expediteemergencytickets.
Verifythatallticketshavebeensuccessfullytransmittedto locatecontractor(s).
Verify that contractors have received tickets andresponded positively, inaccordance with state one-call laws and FirstEnergy requirements.
Provide training in the electronic ticket-screeningsystem application tonew ticket-screening staff and other dependent departments, such as Claims.
Provide various reports andad hoc queries, using the electronic ticket-managementsoftware application data.
Work effectively with ITandticket-managementsoftware vendors todevelop enhancements and troubleshoot problems.
Workeffectively ina collaborative environment with other departments andorganizations (e.g. state engineering, Claims, IT, contractors, state one call centers, software vendor).
Provideresolutionstocustomer, contractor, and excavator inquiries
AssistClaimsDepartmentstaffwith investigationofdamagetoUGfacilities.
Learn toidentify process improvements andbestpractices tosupport FirstEnergy’s ability to comply with 811 regulatorycommitments.
Understand statefederallaw andcompany practices asit relates tounderground damage prevention safety
Exercisesounddecisionmakingasitrelatestoticketscreeningoperations.
Participate in the storm restoration process and be available to work extended hours as needed.
Attend/completeallrequiredregulatorytraining.
of Qualifications
An associate degree in a related discipline: Business, Accounting, Economics,Engineering technology AND 2-3 yrs ofrelated work experience, or aHigh School Diploma/ GED AND 4+ years of related experience.
General understanding of FirstEnergy’s Accident Prevention Handbook and effective application in the workplace.
Thepurposeandfunctionofdistributionelectricalsystems
Constructionmethodsforexcavation
FirstEnergy’sConstructionStandardsandEngineeringPractices
Electronicticket-managementsoftwareapplication.
Professionalismto work with alllevels of employees (i.e. internal/ external customers) ina courteous manner that demonstrates FirstEnergy's Values & Behaviors.
Demonstrateconflict-resolutionskills.
Proactively identify opportunities to take on challenges, add value within assigned responsibilities, and deliver expected results.
Self-motivatedandableto multi-taskwithcompetingpriorities
Providequalitycustomerservice,bothinternallyandexternally.
Possesssolidverbalandwrittencommunicationskills.
Able to learn GatekeeperNaviGate USA application(ticketmanagementsoftware).
We are a forward-thinking electric utility centered on integrity, powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy’s 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions.
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