Job Description

Requisition No: 870058

Agency: Financial Services

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 43001219

Pay Plan: Career Service

Position Number: 43001219

Salary: $45,000.00 - $55,000.00

Posting Closing Date: 02/25/2026

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

DIVISION: OFFICE OF INFORMATION TECHNOLOGY
BUREAU: DISTRIBUTED INFRASTRUCTURE

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

Requirements:

• Three (3) or more years of experience working with Microsoft Operating Systems and Application Software.
• Three (3) or more years of hands-on experience providing support for desktop and laptop systems.
• Three (3) or more years of experience in the setup, deployment, and installation of desktops and laptops.
• Three (3) or more years of experience troubleshooting, testing and resolving hardware problems.
• Three (3) or more years of experience with PC software troubleshooting.
• Proficient in English language.

Preferences:

• Experience with hands-on hardware repair.
• Experience assigning and monitoring work assignments for your work unit.
• Experience working on large computer install projects.
• Able to work nights and weekends on occasion, if required.

This position may be required to occasionally perform duties other than those listed on the position description.

The salary range for this position is $45,000.00 - $55,000.00 annually.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position is not a telework position and is required to report to the office located in Tallahassee, FL.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

• Ability to utilize basic problem-solving techniques.
• Ability to complete administrative tasks timely as direct by management. This includes recording and submitting timesheets in accordance with agency policy.
• Ability to communicate effectively; verbal and written.
• Ability to read and comprehend written material on a wide variety of technical subjects.
• Ability to organize, plan, prioritize, and coordinate multiple work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to identify and escalate situations requiring urgent attention, when appropriate.
• Ability to maintain a professional demeanor during stressful situations.
• Ability to actively look for ways to assist team members.
• Ability to be an active listener; ability to listen and ask questions as appropriate.
• Ability to maintain, troubleshoot and repair desktop PCs and peripherals.
• Ability to demonstrate and maintain a strong customer service focus.
• Ability to lift and carry 35 lb.
• Ability to identify and define user task needs.
• Knowledge and experience with service request ticket tracking systems.
• Knowledge and understanding of remote communication hardware and software.
• Knowledge, understanding, and experience with Microsoft Products (Office, Outlook, Internet Explorer, Active Directory, Windows 7/2000/XP/Vista etc.).
• Knowledge of basic problem-solving techniques.
• Knowledge of key departmental stakeholders.
• Experience in maintaining, troubleshooting, and repairing desktop PCs and peripherals.

BRIEF DESCRIPTION OF DUTIES:

This is highly technical work including the planning, design, development, acquisition, implementation and maintenance of Departmental statewide microcomputer information systems.

Analyze, resolve, and document complex hardware, software, and communication problems using diagnostic software and/or technical troubleshooting processes to limit down time.

Assemble, install, and configure computer hardware, peripherals, and components includes modifying network, database, system, and configuration files for connectivity, and completion of inventory forms.

Research, test, and certify new technology hardware; and provide hardware/software recommendations to procurement staff.

Maintain a stable computing environment and minimize risk to computer systems by ensuring updates and patches are installed.

Record and track software licenses for desktop assets.

Train, assist, and advise other technicians on computer related issues.

Work with vendor contacts and internal technical support staff to resolve technical problems with desktop computing equipment and software.

Provide accurate and up-to-date record keeping of all work performed in the department's service request ticket tracking system.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.