Job Description

Requisition No: 875730

Agency: Environmental Protection

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 37020191

Pay Plan: Career Service

Position Number: 37020191

Salary: $47,350.08

Posting Closing Date: 05/16/2026

Total Compensation Estimator Tool

Distributed Computer Systems Analyst

State of Florida

Department of Environmental Protection

Anticipated Vacancy - Internal Agency Opportunity

This is an onsite position in Tallahassee, Florida.

and Responsibilities

DEP’s Office of Technology and Information Services (OTIS) is currently recruiting for a Distributed Computer Systems Analyst. This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and asset management.

Specific duties and responsibilities include:

• Review all incoming Desktop support tickets and self-assign or assign them to team members as appropriate.
• Support knowledge management by documenting and maintaining processes, routine tasks, and resolutions to complex issues in the Wiki.
• Promote skills development of junior team members through strategic ticket assignment and peer-to-peer mentoring.
• Ensure service delivery within specified Service Level Agreements (SLAs).
• Resolve user-reported problems as expertise permits using available tools and following procedures. Employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers. Enforce desktop support Service Levels Agreements in consultation with end users to establish problem resolution of end user issues.
• Log, track, route, escalate, and respond to all service requests using standard service desk software. Maintain communications with customers throughout the resolution process. Record and document all actions taken through the problem-solving process. Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.
• Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines.
• Research new technologies relevant to your duties regarding emerging products or services and make recommendations to supervisor. Identify methods/techniques for improving the use of existing hardware and software. Attend technical meetings and training sessions to maintain knowledge and skill set.
• Analyze, troubleshoot, and correct individual and office network connectivity problems. Coordinate with appropriate staff as required.
• Communicate with program area staff to create/modify file share folders. Assign appropriate folder permissions based on user/group accounts and determine necessity of inherited permissions.
• Assist with the cross-training of Service Desk and Desktop Support staff.
• Assist in maintaining Service Desk coverage during periods of short staffing, high call volume, or scheduled team meetings.
• Perform other related tasks as requested.

Attendance is an essential function of the position.

Required Knowledge, Skills, and Abilities

• Knowledge of computer operations, hardware, procedures, and systems
• Skilled in the use of computer devices, printers, and scanners
• Working knowledge of a range of diagnostic utilities
• Application support experience
• Strong understanding of the organization
• Excellent written, oral, and interpersonal skills
• Keen attention to detail
• Highly self-motivated and directed
• Ability to absorb new ideas and concepts quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and in a team-oriented, collaborative environment
• Very strong customer service orientation
• Occasional travel between training locations required; Ability to maintain a valid driver’s license

Minimum Qualifications

• Knowledge/work experience with computer hardware, procedures, asset management, file share permissions, and systems
• Knowledge/work experience providing technical assistance on software, printers, and databases
• Knowledge/work experience in setting up new or existing computer equipment
• Valid driver’s license

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Preferred Qualifications

• Two years working in a desktop support environment

Pay

$47,350.08

Our Organization and Mission

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

How You Will Grow

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. Examples of certifications recently earned by staff include, but are not limited to:

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

Where You Will Work

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Tuition waivers;
• Total Compensation Estimator Tool
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com

Special Notes

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@FloridaDEP.gov

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.