State of Florida

DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

State of Florida  •  $46k/yr  •  Tallahassee, FL (Onsite)  •  8 days ago
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Job Description

Requisition No: 876170

Agency: Executive Office of the Governor

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Pay Plan: CS Exempt (EOG)

Position Number: 31000202

Salary: $46,000

Posting Closing Date: 06/01/2026

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The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems.

Core Technical Skills:

  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Perform hardware upgrades and replacements.
  • Manage user accounts and permissions.
  • Manage software licensing and compliance.
  • Maintain accurate inventory of hardware and software.
  • Configure and support network printers.

Troubleshooting and Problem Resolution:

  • Diagnose and resolve complex hardware, software, and network issues.
  • Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.
  • Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.
  • Troubleshoot hardware failures and perform repairs.
  • Troubleshoot software installation and configuration issues.

Support and Customer Service:

  • Provide on-site and remote technical support to end-users.
  • Respond to support requests via phone, email, and ticketing system.
  • Receive and manage escalated tickets, ensuring timely resolution.
  • Maintain a professional and courteous demeanor when interacting with end-users.
  • Provide excellent customer service and ensure user satisfaction.
  • Accurately document all support activities in the ticketing system.

Knowledge Management and Improvement:

  • Identify and document recurring issues and contribute to the development of permanent solutions.
  • Create and maintain knowledge base articles and documentation for common issues and resolutions.

Minimum Qualifications:

  1. A high school diploma or its equivalent.
  2. A Basic understanding of Microsoft Office Products.

Statutory Compliance (s. 112.219, F.S.): We waive the requirement for a postsecondary degree for this position. Relevant work experience or technical certifications may be used to demonstrate the required knowledge, but are not strictly required for applicants who demonstrate the aptitude to be trained in the specific duties of the EOG.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.

State of Florida

About State of Florida

Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.

Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.

Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.

Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
Unknown
Year Founded
Unknown
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