Job Description

Requisition No: 868496

Agency: Department of Corrections

Working Title: DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES

Pay Plan: SES

Position Number: 70024347

Salary: $60,044.14 Annually

Posting Closing Date: 01/30/2026

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FLORIDA DEPARTMENT OF CORRECTIONS

We Never Walk Alone

WORKING TITLE: DISTRIBUTED COMPUTER SYSTEMS ADMIN

***PENDING VACANCY***

This open competitive advertisement is for a SES (Selected Exempt Service) position located at Central Office in Tallahassee, FL, in the Office of Information Technology.

The mission of the Office of Technology in the Florida Department of Corrections (FDC) is to provide innovative, reliable, and secure technology solutions that support the Department's operations and strategic goals.

This position is not a telework position and is required to report to the FDC office in the area it serves.

JOB DUTIES:

• Team Supervision: Lead the OIT Service Desk Distributed Computer Systems Specialist Team, providing phone and email support to users.
• Technical Support: Oversee specialists assisting with mainframe and LAN password resets, hardware and software troubleshooting, and resolving computer and mobile device issues.
• Backup Management: Serve as backup to the Data Processing Manager for the Service Desk team.
• Incident Management: Supervise incident and request management, including intake, tracking, resolution, communication, and reporting.
• Customer Service: Ensure timely and accurate customer service, handling escalated issues effectively.
• Staff Development: Recruit, train, mentor, and support Service Desk staff, conducting performance evaluations and managing training plans.
• Policy Compliance: Monitor compliance with policies, procedures, and service level agreements, addressing performance issues with progressive discipline.
• Performance Analysis: Analyze and report on team productivity and performance, implementing best practices to improve support and customer satisfaction.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of computers and software.
• Knowledge of IT service desk operations, incident and request management processes.
• Knowledge of distributed processing operations, procedures and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of customer service principles and best practices for supporting both internal and external customers.
• Ability to process information logically and solve problems.

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:

• • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIREMENTS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

• Must possess a high school diploma or its equivalent.
• Must possess seven (7) or more years of experience with Windows computing systems and software.
• Must possess previous supervisor experience.

PREFERRED QUALIFICATION:

• Experience working in a high-volume 24/7 call center in a Help Desk or Service Desk environment.
• Experience in IT service desk operations, incident and request management processes.
• Experience with written documentation and reporting.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

ADDITIONAL INFORMATION:

BACKGROUND SCREENING REQUIREMENT

The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering.

EMPLOYMENT ELIGIBILITY

The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee’s eligibility to work after completing the I-9 form.

The Florida Department of Corrections does not currently support H-1B Visa Sponsorship.

For online application issues, call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.