Job Description

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Join our team as a Customer Service Officer, where you will play a crucial role in managing and resolving customer invoicing disputes. This position offers the opportunity to collaborate with internal teams, improve customer satisfaction, and enhance financial processes.

Key responsibilities will include:

• Acting as the primary contact for customers regarding invoice discrepancies.
• Investigating and resolving customer billing disputes promptly and efficiently.
• Collaborating with finance, sales, and service teams to rectify invoicing errors.
• Suggesting and implementing process improvements to minimize future invoicing errors.
• Maintaining accurate records of disputes, resolutions, and trends for reporting and audits.

YOUR SKILLS

We are looking for a proactive and detail-oriented professional with strong problem-solving skills.

• At least 2 years of experience in customer service, invoicing, or dispute resolution.
• Strong attention to detail, analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• A customer-focused approach with strong negotiation and reasoning skills.
• Experience in debt collection or sales administration (advantageous but not required).
• Experience with a CRM program will be advantageous.

A pre-employment medical, including drug and alcohol screening will be required.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!

• Parking with onsite gym for employees.
• Access to discounted Health Insurance.
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
• Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more!

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.