Dispute Expert with German (all genders)
Minimum required Education:
Bachelor's Degree/ Vocational Education in Finance, Accounting, Business Administration, Economics, Data Analysis or equivalent.
Minimum required Experience:
No prior experience required with Bachelor's OR minimum 4 years of experience with Vocational Education in Credit Risk Management, Financial Analysis, Accounts Receivable Management, Contract Management, Collections or equivalent.
Your role:
Coordination of dispute process among different functions ensuring effective adoption of dispute standard processto ensure they are dealtin line with internal policies and procedures and agreed SLAs
Monitoring if disputes are logged with sufficient informationand as per provided WI
Monitoring if disputes are assignedand reassignedas per resolutionflow
Monitoring if resolution is communicated to the Customerby agreed channels
FSCM Housekeeping
Setting-up and coordinating dispute Daily Managementfor each of the zoneswith Resolversfrom across the functionsto drive effective resolution within agreed SLAs
Setting-up and coordinating dispute councilsfor each of the zoneswithHOFs,Dispute Resolvers Representatives for each functionto drive effective resolution within agreed SLAs
Dispute Management Team will deliver thereports for the disputeDMs andcouncils Content informaton per dispute will be provided by assigned resolversvia FSCM
Identifying and highlighting short and long term improvement actions in order to support dispute inflow reductionbased on root causeidentifiedbytheResolvers
Report out current disputes value and volumes to rlevant stakeholders
Driving effective reporting implementation
Dispute Specialist acting as a go to person in case of any clarifications on the dispute processrequired driving and facilitating FSCM usage
Regular trainings on any dispute process related topics
You're the right fit if:
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here
Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
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