Supervise overall operations of the order fulfillment process

Ensure compliance with state laws and company policies

Manage inventory levels and coordinate restocking to meet patient demand

Address and resolve operational issues, such as inventory discrepancies or patient complaints

Maintain effective communication among team members to ensure seamless operations

Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready

Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance

Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures

Manage order staging and pickup flow to ensure orders are organized, verified, and dispensed accurately

Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner

Deliver time sensitive orders to patients and retail locations while maintain accuracy and professionalism

Load and unload orders at the beginning and end of each shift, ensuring secure transport and handling

Conduct pre-trip vehicle inspections and ensure all deliveries comply with company safety and transportation standards

Verify and collect all required delivery documentations, including patient signatures

Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations

Must be able to welcome and learn new technologies quickly and effectively

Must be an adept driver and always abide by all traffic rules

Professional appearance, punctuality and a positive attitude

Professionalism, patience, and a process-driven approach

Exceptional communication and customer relation skills

Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations

High standards for order accuracy, compliance documentation, and inventory audits

Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment

Ability to troubleshoot supply chain or inventory issues

Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors

Ability to lift 50 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed