Job Description

Essential Functions:

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
• Contribute to team environment and company advancement in alignment with Texas Original direction
• Other duties assigned
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management. 
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards 
• Maintaining accurate inventory records and fulfillment practices 
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance 

Delivery Responsibilities: