Job Description

As a Dispensary Agent, you play a key role in shaping that experience.

You’ll be the face of our brand—guiding patients with care, providing knowledgeable support, and fostering a welcoming environment built on respect and authenticity.

We’re looking for individuals who not only bring a strong understanding of cannabis and its benefits but who also embrace innovation, inclusivity, and a spirit of service. Our goal is to create a dispensary culture where forward-thinking thrives and every interaction is meaningful.

Duties and Responsibilities:

At King City Gardens, we’re dedicated to delivering a premium cannabis experience rooted in sustainability, compassion, and community.

• Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered.
• Ensures patient questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
• Accountable for accurately receiving, coordinating, and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with King City Gardens, local and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Patient first” acuity.
• Follows compliance practices and prevents the diversion of medical cannabis to anyone other than authorized patients.
• Assists in processing and monitoring floor stock and participates in daily inventory counts.
• Assists in fostering a positive work environment, treats everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs opening and closing procedures.
• Above all else, act as the critical link between King City Gardens and our patients by providing an amazing, stress-free and helpful patient experience.

Qualifications:

• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem solve in a professional manner.
• Must be 21 years of age or older.
• Able to pass all background checks
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with patients/caregivers and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high-volume environment.
• High school diploma/GED required

Experience:

• 1-3 years’ experience working in retail or other customer service position, cannabis experience is a plus
• Competencies (Knowledge, Skills and Attitude).
• Customer Obsessed - Dedicated to creating a remarkable experience for customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Adaptable / Flexible - Effectively manages change and adjusts comfortably to new people and processes; multi-tasks and handles ambiguity and stress well while remaining positive; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good.
• Learning on the Fly - learns quickly when facing new problems; a relentless and versatile learner, open to change

Working Conditions:

• Able to accommodate scheduling that may include varied shifts, weekends, and some holidays.
• Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits.

Physical Requirements:

• The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS systems and other standard office equipment such as printers, phones, and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in patients or when operating the register.
• The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry.
• Frequently communicates with other staff via Walkie Talkie or Headset.
• Constantly positions self throughout sales transactions by maintaining the computer/POS, collecting product and retail bags.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Must be located/willing to be assigned in Dayton, OH

Please do not call for application status updates. For inquiries, email info@kingcitygardens.com.