Job Description

Overview:

We are seeking to fill a role of Dispatch/Operations Support to join our team. This role is responsible for supporting daily dispatch activities, preparing crew paperwork, coordinating resources, managing operational records, and ensuring crews and equipment are ready for successful daily operations. The ideal candidate is highly organized, dependable, able to report to work at 6:30 a.m. daily, and thrives in a fast-paced transportation and logistics environment.

Responsibilities

• Manage daily dispatching: assign crews, route planning, and schedule adjustments for household and commercial moves
• Monitor job progress and update stakeholders (customers, crews, operations manager) in real time
• Respond quickly to emails, phone messages, and low-level crew requests; provide on-the-spot problem solving
• Prepare daily crew paperwork, work tickets, route sheets, and dispatch packets to ensure crews are ready prior to departure each morning.
• Report to work by 6:30 a.m. daily to support crew dispatch, paperwork preparation, and operational readiness.
• Coordinate truck and crew resources to maximize efficiency and meet ETA commitments
• Enter and maintain accurate dispatch, job, and inventory records in company systems
• Track equipment, supplies, and fuel usage; notify manager of shortages or maintenance needs
• Escalate operational issues and safety concerns to the Operations Manager when appropriate
• Support billing/admin tasks: verify job details, capture required paperwork, and upload documents
• Assist with last-minute scheduling changes, cancellations, and emergency customer requests
• Ensure accurate warehouse paperwork is completed and turned into operations
• Ensure orders arriving from returning crews are properly and timely handled by crews and/or warehouse
• Communicate and cooperate with supervisors and coworkers
• Operate and maintain preventative maintenance on vehicles and equipment
• Display strong problem solving, organizational and analytical skills
• Keep a clean and safe working environment

Required skills & qualifications

• 1–3 years customer service, dispatch, logistics, or operations support experience (moving industry experience a plus)
• Strong verbal and written communication skills; professional phone/email etiquette
• Proficient with computers and common software (Google Workspace/Microsoft Office); ability to learn dispatch/CRM systems quickly
• Excellent organization, time management, and multi-tasking ability in a fast-paced environment
• Operate a sit down 5,000 LB forklift
• Problem-solver who stays calm under pressure and makes timely decisions
• Reliable, punctual, and able to work flexible hours (occasional evenings/weekends/onsite as needed)
• Valid driver’s license and ability to travel to job sites as required

Work environment & compensation (optional to include)

• Full-time, hourly position with potential for overtime
• Reports to Operations Manager; hybrid of office and field coordination
• Competitive pay, benefits, and opportunities for advancement

QUALIFICATIONS

Education

• High School GED or certifications with equivalent experience.