Job Description

We have an opportunity for a motivated individual to fill the role of a Dispatcher/Administrative Assistant. In this position, the successful candidate will be responsible for supporting the successful technician dispatching and administrative assistant functions of the Energy Force Service team.

Why this Role is Important:

Budderfly installs a variety of advanced technologies to save energy on our customers’ sites. Ensuring that these technologies operate efficiently and without issue is vital to the success of the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by tackling all dispatching and administrative tasks related to the Energy Force Preventative Maintenance (PM) program. This includes but is not limited to coordinating and communicating dispatch statuses between the requestor and the technician. The successful candidate will have a background in dispatching and administrative functions within the HVAC field.

Responsibilities:

• Works within the company Work Order Management system to ensure work orders are sent to all technicians and that accurate scheduled dates are provided
  • Ensures that all required Work Tasks are included in each Work Order for a site
• Receives dispatch requests from internal requestors and coordinates timing and scheduling of the dispatch with each technician
  • This requires evening, weekend, and potential holiday on-call coverage to ensure customers receive dispatch confirmation 365 days a year
• Provide excellent and timely communication around Preventative Maintenance scope through phone, email, and chat
• Works to improve customer satisfaction throughout the Energy Force service and preventative maintenance processes
• Provides admin support when needed to assist the Service Excellence team.

Desired Skills and Experience:

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Demonstrated experience in administrative work
• Demonstrated experience in data analysis and work being fulfilled to contractual obligations
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Passion for energy savings
• Maintaining positive relationships with team members
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills.
• Work across / with organization Teams.

Location: Remote