Job Description

At TriHealth, Dispatchers make a meaningful impact every day.

We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system.

Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Location: Bethesda North Hospital, 10500 Montgomery Rd Cincinnati, OH 45242

Schedule: Full Time Day Shift- 6am-2pm - Rotates Weekends and Holidays

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

Responsible for the coordination of all internal movements of patients within the hospital setting. Coordinates information from fifty different customers. This position must review all request to reduce the possibility of multiple trips by a patient. Responsible for patients arriving at their destination at time requested by department. Also is responsible for dispatching requests for materials management products and services. Directs the activities of a staff ranging from three to over twenty. Limit excessive delays and coordinates movements to maximize the staff and customer time. Limit the potential of system backlog to reduce the possibility of test or therapy cancellation. Failure to organize flow in an efficient manner could result in lost revenue and medical staff complaints. Must possess the skills to work independently and make quick decisions that are based on numerous factors. Receives only minimal guidance from management.

Job Requirements:

High School Diploma or GED (Required)

Knowledge of department and customer operations

Job Responsibilities

Determine priority of incoming calls and dispatch transporters appropriately

Displays a professional image and proper behavior toward patients, visitors, physicians, and other employees

Displays sound judgments and able to make quick decisions under time sensitive situations

Working Conditions:

Bending -

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication -

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading -

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning -

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community