Job Description

TEAM MOBILE HEALTH CARE - MEMPHIS, TN

Full-Time | On-site

Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.

Responsibilities

• Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to Team Mobile Health Care (TMHC) and contracted clients.
• Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.

Requirements

• Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Communications Manager for Georgia.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
• Answers incoming calls obtains necessary information from callers
• Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
• Maintains the status and location of all EMS personnel and vehicles.
• Transmits messages and information to equipment and units responding to calls.
• Contacts outside agencies as directed by the Manager on Duty.
• Answers routine questions or refers calls to appropriate departments and administration.
• Consult with leadership on non-routine matters.
• High School Diploma or Equivalent.

· Superior Customer Service and Critical Thinking Skills

• Strong multi-tasking and time management abilities.
• one year of dispatching preferred.