Job Description
Job Location: Central Warehouse - 7940 S Valley View Blvd - Las Vegas, NV 89139ESSENTIAL EXPECTATIONS
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATION
Position Summary
The Dispatcher coordinates fleet movement, assists with the Retail Store deliveries/clean outs, and coordinates with the Donation Department for ADC transfers to maximize the efficiency and effectiveness of the transportation operation.
Responsibilities
- Completes all related paperwork and reports in an accurate and timely manner.
- Utilizes personnel, fiscal, and transportation resources based on operations requirements.
- Schedules store deliveries and clean-outs, site transfers, commercial pickups, and all other movements of Goodwill trucks and trailers.
- Ensures the fleet is utilized with minimal mileage and gasoline charges.
- Maintains required reports to document movement of fleet and product transfers.
- Provides excellent internal and external customer service and displays a “can do” attitude.
- Provides feedback for driver evaluations.
- Assists in the scheduling of personnel by providing feedback on the anticipated workload.
- Provides direction for special transportation projects.
- Plans routes with efficiency.
- Responds and completes all pickup/transfer requests via email.
- Assists in any other projects or tasks as determined by management.
Core Competencies
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- - - Job Knowledge
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- - - Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
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- - - Dependability
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- - - Meets deadlines and works autonomously. Focused, punctual, and maintains consistent
- - - attendance. Accountable and can be relied upon during challenging and unexpected
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- - - Service Oriented
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- - - Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
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- - - Teamwork
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- - - Works collaboratively and respectively with others and is sensitive to team member
- - - engagement. Communicates openly seeking and providing support. Shares knowledge,
- - - provides assistance, and contributes well as a leader, facilitator, or participant. Accountable
- - - to team.
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Job Specific Competencies
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- - - Patience
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- - - Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.
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- - - Organization and Planning
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- - - Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace. Information and work product is logical, consistent, and accessible.
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- - - Interpersonal Skills
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- - - Displays effective verbal, non-verbal and listening skills. Self-confident, positive, and adaptable. Builds strong relationships and solicits feedback. Manages conflict and is receptive to feedback. Empathetic and emotionally intelligent.
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- - - Adaptability
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- - - Adjusts and responds appropriately to change and unexpected challenges. Flexible, open to new ideas and responsibilities. Understands the implications of new information.
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Environmental Factors
- Ninety-five precent of duties will be performed in an office environment with regulated temperatures.
- Five percent of duties will be conducted at the Retail Stores, Clearance Center, Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.
Physical Factors
- Must be able to lift, carry, push, and pull a minimum of 25 pounds.
- Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling when dealing with repairs.
QualificationsEducation, Experience, and Requirements
Required
- High School Diploma or equivalent completion.
- Proven reliability and meeting of attendance expectations.
- Must possess strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
Preferred
- Bilingual (English and Spanish) a plus.
