Adlinc Business Services Limited, an outsourcing company aiming to offer top-tier 24/7/365 dispatch and delivery support to North America, is seeking an enthusiastic and detail-oriented Dispatcher / Logistics Coordinator to join our team. This role will be instrumental in
ensuring reliable, on-time pickup and delivery for customers by coordinating drivers, managing orders, and providing clear, solution-oriented communication throughout the delivery process
.

Key Responsibilities:

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  Handle all inbound customer queries.
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  Confirm all order information ensure accurate documentation.
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  Assign drivers to orders and clearly communicate availability, ETAs, and service requirements
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  Maintain ongoing communication with drivers.
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  Proactively notify customers of any issues or changes with orders.
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  Monitor and update the dispatch board with order status.
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  Support drivers in resolving issues.
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  Maintain clear and detailed notes.
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  Track driver locations to ensure accurate dispatch coverage and smooth shift transitions.
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  Monitor local traffic conditions to anticipate delays and adjust dispatch plans as needed.
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  Provide thorough shift hand-off notes.
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  Communicate calmly, professionally, and solution-oriented with customers.

Requirements

Qualifications & Skills:

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  High school diploma; Associate’s or Bachelor’s degree is a plus.
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  Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.
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  Familiarity with North American business etiquette and cultural nuances.
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  Proficient in using computers, CRM software, dispatching software and tools.
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  Ability to multitask, prioritise, manage time efficiently, handle high-pressure situations, and make quick decisions.
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  Ability to work in a fast-paced environment.
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  A proactive problem solver with a keen attention to detail.
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  Exceptional communication skills, both verbal and written, in English.

Benefits

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  Group Health and Life
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  Two Weeks Paid Vacation
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  After Hours Transportation