Job Description

Dispatcher - Last Mile

Department: Operations - Last Mile

Employment Type: Full Time

Location: Taunton, MA

Compensation: $22.25 / hour

• Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers.
• Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients.
• Responsible for sorting and preparing all delivery paperwork.
• Ability to operate FIDELITONE routing software to effectively communicate with drivers.
• Works with and assists drivers and customers to problem solve and provide excellent customer service.
• Effectively communicates incidents/accidents that may occur and reports. appropriately to Corporate Safety team and appropriate Operations staff.
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
• Other duties as assigned.

Required Skills

• Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management.
• Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
• Ability to communicate effectively across all levels of management, peers, and clients is necessary.
• Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
• Intermediate computer proficiency in Excel and Word.

Required Experience

• High school diploma or equivalent.
• Prior dispatch experience a plus.