Volarify

Dispatcher (ID# 839)

Volarify  •  $22.88 - $29.12/hr  •  Danbury, CT (Onsite)  •  2 hours ago
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Job Description

Dispatcher / Customer Service Representative

Location: Danbury, CT

Recommended Pay: $22–$28 per hour

Annual Base Equivalent: $45,760–$58,240

Potential Additional Incentives: Booking conversion, customer satisfaction, and scheduling efficiency.

Position Overview:

The Dispatcher/CSR will be responsible for managing incoming customer calls, scheduling plumbing service appointments, coordinating technician routes, and ensuring an exceptional customer experience.

Key Responsibilities:

  • Answer incoming service calls and schedule appointments.
  • Coordinate technician dispatch and optimize daily routes.
  • Monitor job progress and communicate updates to customers.
  • Maximize appointment booking rates and technician utilization.
  • Manage customer follow-ups, service confirmations, and scheduling changes.
  • Maintain accurate records in the company's field service management platform.
  • Support customer retention and service agreement opportunities.

Ideal Candidate:

  • 2+ years of dispatching or customer service experience.
  • Plumbing, HVAC, restoration, or home services experience preferred.
  • Strong organizational, communication, and multitasking skills.
  • Experience with ServiceTitan, Housecall Pro, or similar software preferred.
Volarify

About Volarify

We strive to understand each client and candidate by applying our signature consultative approach to each search ー whether it’s for one critical hire, or part of a large-scale staffing solution. This approach begins with a deep-dive into our clients’ unique corporate cultures, understanding the qualifications and criteria that would make the ideal hire, and developing a placement strategy to efficiently identify and place your ideal candidate.

We utilize AI powered technology, networking, thorough candidate screenings, and refined search strategies to build out robust pipelines of top talent across 92% of industries. Our team of Senior Level Talent Consultants carefully screen and engage with each candidate to learn more about their skills, background, and motivating factors for making a job transition, to ensure that we are making the best matches for your team and company before introducing them to you.

As a boutique firm, we will ensure that your teams are fully in the loop of where we are at in the process every step of the way, while also holding ourselves to the highest standard when it comes to cultivating a positive candidate experience.. Consider us an extension of your HR department or dedicated talent partners that are in it with you for the long haul to help you build out your dream team. We’re looking forward to meeting you and having the opportunity to provide support with all your recruitment needs.

We utilize AI powered technology, thorough candidate screenings, and refined search strategies to build out robust pipelines of top talent across any all industries. It ends with the perfect hires that nicely compliment your team so your company can achieve its most ambitious goals. We’re in it for the long haul as your recruitment partner, and we can’t wait to celebrate your big wins.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Miami, Florida
Year Founded
2018
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