Goettl Air Conditioning & Plumbing

Dispatcher - Home Services

Goettl Air Conditioning & Plumbing  •  Austin, TX (Onsite)  •  4 months ago
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Job Description

Are you a natural problem solver with a passion for top-tier customer service? Goettl, a leading provider in HVAC and plumbing solutions, is looking for an experienced dispatcher to be the cornerstone of our customer care and operations team in AUSTIN, TX. Since 1939, Goettl has been enhancing the quality of life in Arizona, Nevada, Southern California, and Texas. Join us in our mission to deliver exceptional comfort and satisfaction to our clients every day!

As a dispatcherwith Goettl, you’ll be a vital part of our service team, ensuring that every HVAC and plumbing service request is handled smoothly and efficiently. You’ll be responsible for deploying technicians to job sites, managing schedules, confirming customer satisfaction, and handling rescheduling when needed. Your work will help maintain our promise of timely, quality service and will directly impact our commitment to happy customers.

KEY RESPONSIBILITIES:

  • Dispatching:Efficiently deploy HVAC and plumbing technicians utilizing SERVICETITAN, managing all scheduling and rescheduling as needed.
  • Customer Communication:Keep our customers updated on technician ETA, follow up on completed jobs, and conduct satisfaction calls.
  • Scheduling & Organization:Verify all calls are correctly booked, ensure service agreements are followed, and assist with managing technician documentation and compliance.

BENEFITS:

  • Competitive Pay& Career Growth Opportunities
  • Comprehensive Benefits Packageincluding Medical, Dental, Vision, Life, and Disability Insurance
  • Paid Trainingto ensure you’re knowledgeable in all aspects of our HVAC and plumbing services
  • 401K Match& Paid Vacation

QUALIFICATIONS

  • A minimum of 1 year of dispatching experience STRONGLY PREFERRED
  • Comfortable with outbound follow up calls- this is a must.
  • A minimum of 1 year of call center experience OR work directly in a multi-phone environment
  • A minimum of 1 year customer service experience
  • Must be available TUESDAY TO SATURDAYfrom 9am to 6pm.
  • Available to work on site in Austin
  • Complete a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check.
  • US work authorization

Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind !

PLEASE COMPLETE THE APPLICATION AND SUBMIT YOUR RESUME FOR CONSIDERATION.

Goettl Air Conditioning & Plumbing

About Goettl Air Conditioning & Plumbing

At Goettl, our mission is to "Goettlize the Nation" by setting the industry standard in HVAC and plumbing services. We equip every technician and employee with best-in-class training and technology, empowering our team to deliver exceptional customer service in each of our markets: Las Vegas, Reno, Phoenix, Tucson, San Antonio, and Austin. Our rapid expansion reflects our success and commitment to excellence.

Founded in 1939, Goettl Air Conditioning and Plumbing provides a comprehensive range of heating, cooling, and plumbing solutions. We offer high-quality HVAC equipment and expert maintenance, repair, and replacement services to keep homes safe, comfortable, and efficient.

At Goettl, we believe that outstanding customer service begins with outstanding employees. If you're interested in joining our fast-growing team, visit Goettl Careers (www.goettl.com/careers) to explore current opportunities.

From optimizing air conditioning systems to enhancing indoor air quality, plumbing, and insulation, Goettl delivers total home comfort solutions that bring peace of mind. With our commitment to doing things the right way—not the easy way—Goettl is the trusted choice for homeowners seeking reliable and effective home services.

Join the thousands of residents who have relied on Goettl since 1939 and experience world-class service.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Las Vegas, NV
Year Founded
1939
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