Tire Discounters, Inc.

Dispatcher - Full Time

Tire Discounters, Inc.  •  Cincinnati, OH (Onsite)  •  4 hours ago
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Job Description

ESSENTIAL FUNCTIONS:

  • Develop delivery routes and maintain contact with drivers throughout the day
  • Collaborate with management to modify daily routes to accommodate the needs of customers
  • Act as a communication liaison through the two-way dispatching system and answer incoming phone calls from drivers on the road
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
  • Ensure continuous implementation and enforcement of Tire Discounters' policies and procedures.
  • Build and maintain a team effort consistent with the goals of the company
  • Assist and perform other duties of absent employees as necessary.
  • Be a strong mentor and lead by example.
  • Protect company assets, cash, inventory, equipment, systems and documents
  • Adhere to state, local and federal laws
  • Maintain a drug-free workplace
  • Adhere to policies for work orders and invoices

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Previous dispatcher work experience preferred
  • Must be able to work a flexible schedule that includes occasional evenings and Saturdays
  • Minimum 2 years of previous customer service and/or sales experience
  • Strong telephone, verbal and written communication skills
  • Ability to work under pressure and handle multiple tasks at one time

KPIs:

  • Service Valet Outpost car count growth through effective routing
  • Service Valet Outpost customer service ratings through effective routing
  • Car count of Service Valet Center and supported retail stores through effective routing

EDUCATION AND WORK EXPERIENCE:

  • High school diploma or higher
  • Minimum age requirement of 18 years
  • Valid In state motor vehicle license
  • Ability to work Saturdays

PHYSICAL DEMANDS:

  • Sitting for long periods of time
  • Minimal walking, or standing, throughout the day
  • Talking, typing, and texting continually throughout the day
Tire Discounters, Inc.

About Tire Discounters, Inc.

What started in 1976 as a single-bay operation in a small gas station on Cincinnati's east side has grown into something remarkable - the nation's largest 100% family-owned and operated independent tire provider. Founder Chip Wood's vision has flourished into over 200 locations across eight states, yet the company remains rooted in the same family values that started it all.

Today, while Chip continues as Chairman and sole owner, he's thoughtfully transitioning leadership to the next generation. President Jamie Ward, who has dedicated more than 25 years to the company, drives daily operations while working closely with Chip's children - Anna, Steven, and Evan - as they learn every aspect of the business from the ground up.

From our downtown Cincinnati headquarters, we've built our reputation on innovation and care for our customers. We lead the industry in providing unique benefits with every tire installation including lifetime rotation and balancing, tire inflation, flat repair, and free alignment with a 4-tire purchase. Our ASE-certified technicians and ASE EV safety-trained specialists keep us at the forefront of automotive technology, ready to service both traditional and electric vehicles.

The numbers tell part of our story. We have over 2,300 dedicated employees serving customers across Ohio, Kentucky, Indiana, Tennessee, Georgia, Alabama, North Carolina, and Virginia. We're ranked 31st on the Cincinnati Business Courier's list of the largest private companies in the region. Our family of businesses has grown to include Butler Tires of Atlanta, Chip's Auto Glass, Carriage House Car Wash, Performance Discounters, and TD/EV.

Beyond the statistics, we're still the same company that believes in treating customers like family, providing comprehensive automotive services from brake repair to oil changes to manufacturer scheduled maintenance. We're growing rapidly while never losing sight of what made us who we are—exceptional service rooted in family values

Industry
Automotive & Mobility
Company Size
501-1,000 employees
Headquarters
Cincinnati, OH
Year Founded
1976
Website
tirediscounters.com
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