Dispatcher / Administrative Support

As a member of our dispatch and administrative support team, you will have a pivotal role in the success of Elevate.

We value our relationships with clients and staff.

This role is a point of contact for both. The successful candidate must understand the need to serve others’ needs, while maintaining communication with us to ensure we meet yours.

Elevate is a fast-growing company; cultivating open and effective communication is imperative to our success. Our ideal team member will have sincere care for humans and understand the importance of our adjusting and administrative teams; leveraging their strengths to exceed expectations.

Summary: Coordinators are responsible for triaging assignments to the appropriate adjuster / appraiser / consultant and provide administrative support to the claims department.

Administrative / Adjuster Relations

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  Serves as first point of contact for clients and maintains an excellent customer service mindset.
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  Solves issues if feasible.
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  Escalates issues as necessary.
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  Develops and maintains relationships with field staff including but not limited to:
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  Participates in CAT deployments and shifts adjuster coverage as needed.
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  Talks to the adjusters.
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  Celebrates their triumphs
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  Understands when they’re struggling and finds the correct resources to provide additional guidance.
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  Maintains availability lists, including adjusters who are temporarily ineligible for claims and the vacation calendar.
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  Alerts management staff to claims requiring additional oversight and / or forward direction.
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  Maintains and distributes various company-wide documentation as directed.
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  Handles incoming claim assignments, email communications to the claims email box, and main phone line.
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  Coordinates part time administrative staff and assists in entering new claims into the Claims Management System (FileTrac.)
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  Maintains records through the Claims Management System (FileTrac) as assigned.
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  Assigns claim files to field adjusters as appropriate.
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  Maintains the Claim Management System, including adjuster qualifications and licensing and client guidelines as directed.

Additional Duties

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  Other duties as assigned by leadership, either verbally or in writing.

Requirements & Qualifications

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  Experience in a claim environment, specifically with Independent Adjusting.
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  Experience in both carrier and independent adjusting roles is preferred.
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  Experience working with a remote workforce.
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  Experience with FileTrac, Salesforce, Xactimate, and Xactanalysis is desired.
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  Competency with Excel.
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  Experience working with an independent contract workforce.
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  Demonstrated effective verbal and written communication ability.
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  Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills.
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  Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.