Job Description

Job Location: Elgin - Elgin, IL 60120,

Salary Range: $22.00 - $25.00 Hourly, Dispatcher – Plumbing Division

Elgin Four Seasons Heating, Air Conditioning & Plumbing

Location: Elgin, IL

Pay: $22.00 – $25.00 per hour

Schedule: Full-Time, Monday–Friday, 8:30 AM – 5:00 PM

Position Overview

Elgin Four Seasons Heating, Air Conditioning & Plumbing is seeking a highly organized and customer-focused Dispatcher to join our growing Plumbing Division. This role will work closely with the Lead Dispatcher to coordinate daily operations, optimize technician scheduling, and ensure exceptional customer service.

The ideal candidate thrives in a fast-paced environment, communicates effectively with customers and field staff, and can manage multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

Dispatch & Scheduling

• Work alongside the Lead Dispatcher to coordinate daily technician routes and schedules.
• Dispatch plumbing professionals to customer appointments efficiently and effectively.
• Schedule and coordinate service calls, inspections, site visits, estimates, and follow-up appointments.
• Monitor technician availability and adjust schedules as needed throughout the day.
• Ensure dispatch software and scheduling systems remain accurate and up to date.

Customer Service

• Communicate professionally with customers regarding appointment scheduling, arrival times, and service updates.
• Address customer concerns and assist in resolving scheduling-related issues.
• Provide a positive customer experience through clear and timely communication.

Team Communication

• Serve as a communication hub between field technicians, management, and customers.
• Coordinate with supervisors and department managers to address scheduling challenges and operational needs.
• Assist with job prioritization and emergency service coordination when necessary.

Administrative Support

• Perform light clerical duties, data entry, and documentation.
• Track and maintain various departmental KPIs and performance metrics.
• Assist with reporting, job tracking, and operational follow-up activities.
• Maintain accurate records and support departmental workflow processes.

Qualifications

• Previous dispatching, scheduling, customer service, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Comfortable working with computers, scheduling software, and Microsoft Office applications.
• Experience in plumbing, HVAC, home services, or related trades is a plus.

Compensation & Benefits

• Competitive pay: $22.00 – $25.00 per hour
• Paid Training
• Career Growth Opportunities

Benefits

• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Insurance (free to employees)
• Vision Insurance (free to employees)
• Short-Term Disability (free to employees)
• Long-Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401(k) with matching
• Credit Union
• Cellular Discounts

Schedule Expectations

• Full-time position, approximately 40 hours per week.
• Standard schedule is Monday through Friday, 8:30 AM – 5:00 PM.
• Flexibility is required during busy periods, including occasional early starts or later end times.
• Weekend availability may be needed on an as-needed basis.
• Overtime opportunities may be available.

Why Join Elgin Four Seasons?

Join a team that values professionalism, teamwork, customer satisfaction, and employee growth. We are committed to providing exceptional service to our customers while creating a supportive and rewarding work environment for our employees.

Equal Opportunity & Reasonable Accommodation

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.

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Qualifications