Job Description

General Responsibilities:

Determines the safest, most efficient way to dispatch Engineering Field Technicians to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that Technicians are scheduled when and where as approriate.

Essential Roles and Responsibilities:

• Answer and manage incoming calls and dispatch field technicians with appropriate skills or certifications to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects
• Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications

• Associate degree in project, construction or business management
• Bilingual in English and Spanish
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.