Logan Services A/C, Heat & Plumbing

Dispatcher

Logan Services A/C, Heat & Plumbing  •  Cincinnati, OH (Onsite)  •  3 hours ago
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Job Description

Service Dispatcher – HVAC & Plumbing – Cincinnati, OH Full-Time | On-Site

Keep the Day Moving. Make Every Service Call Count.

When a homeowner needs help with their HVAC or plumbing system, getting the right technician to the right place at the right time makes all the difference. At Logan Services, our Service Dispatchers are the people behind the scenes keeping our service operation running smoothly and helping ensure customers get the support they need.

If you're organized, quick-thinking, and enjoy solving problems in a fast-paced environment, this is an opportunity to make a real impact. You'll coordinate technician schedules, navigate last-minute changes, and keep our field teams moving while helping deliver an exceptional customer experience.

Why You'll Love Working at Logan

  • Competitive hourly pay
  • Performance bonuses & profit sharing
  • Medical, dental & vision insurance
  • Company-paid life & AD&D insurance
  • Short- and long-term disability coverage
  • 401(k) with 4% company match + Roth option
  • PTO & paid sick time
  • Paid training and ongoing development
  • Career growth opportunities
  • A stable, family-owned company with a strong reputation

The Impact You'll Make

Every schedule change is an opportunity to find a solution and keep things moving.

  • Schedule HVAC and plumbing service appointments, repairs, maintenance visits, and return trips.
  • Dispatch technicians based on availability, location, skill set, and customer needs.
  • Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
  • Coordinate emergency and priority service calls to help customers get the assistance they need.
  • Communicate with technicians, Customer Service Representatives, managers, and other departments to keep everyone informed.
  • Coordinate scheduling around parts availability and job requirements.
  • Help keep customers informed about appointment updates and schedule changes.
  • Maintain accurate scheduling and dispatch information using CRM and dispatch systems.
  • Monitor daily workloads, anticipate scheduling challenges, and take action before small issues become bigger problems.
  • Support service goals while balancing technician productivity, operational efficiency, and customer satisfaction.
  • Help technicians stay productive, informed, and supported throughout their day.

You're not just managing a schedule. You're helping technicians succeed in the field, customers get the service they need, and our entire operation run more efficiently—even when the unexpected happens.

What We're Looking For

We're looking for someone who can stay calm under pressure, communicate clearly, and find solutions when priorities change.

You'll be a great fit if you are:

  • Organized and able to manage multiple priorities at once.
  • A strong communicator who works well with different teams.
  • A quick thinker who enjoys problem-solving and making decisions.
  • Adaptable and comfortable adjusting plans as situations change.
  • Detail-oriented, with a focus on accurate scheduling and follow-through.
  • Dependable and committed to supporting your team.
  • Comfortable using computer systems, scheduling software, and multiple communication platforms.
  • Customer-focused and committed to creating a positive service experience.
  • A team player who takes ownership and looks for solutions.
  • Able to stay focused and professional in a fast-paced environment.

Previous experience in dispatching, scheduling, customer service, logistics, operations coordination, or administration is preferred. Experience in HVAC, plumbing, home services, transportation, or field service is a plus.

Why Logan?

Since 1969, Logan Services has grown from a local company into a family-owned organization serving Dayton, Columbus, Cincinnati, and Northern Kentucky. But we've never lost sight of what makes our business successful: people. We believe in developing our employees, promoting from within, and giving our team the training and support they need to build a career.

Our culture is built around our PARTE Values:

People First | Agile | Radical Ownership | Teamwork | Excellence

Equal Opportunity Employer

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Logan Services A/C, Heat & Plumbing

About Logan Services A/C, Heat & Plumbing

Logan Services is a family-owned and operated residential heating, cooling, plumbing, and sewer + drain services company serving Dayton, Columbus, and Cincinnati. Founded in 1969, we have built a reputation for long-term customer relationships, consistent quality, and dependable service by putting people first—both homeowners and employees.

We specialize in residential HVAC installation, replacement, maintenance, and repair, along with plumbing, water heater, and sewer + drain services. Our growth is driven by experienced teams who focus on doing the job right, communicating clearly, and delivering solutions homeowners can rely on.

Our employees are the foundation of our success. We offer a stable, high-energy work environment with low turnover, strong internal training, and a commitment to promoting from within whenever possible. Team members are supported with competitive benefits for full-time roles, including health and dental insurance, paid time off, and profit-sharing opportunities. Benefits vary by position and are subject to change. Logan Services is an equal opportunity employer.

Our workplace culture and commitment to employee development have earned industry recognition over the years, reflecting our focus on career growth, teamwork, and long-term opportunity. Employee feedback consistently highlights collaboration, internal advancement, and leadership accessibility as reasons people choose to build their careers here.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Vandalia, Ohio
Year Founded
1969
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