Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller’s values.
Weekly Pay!
Competitive Bonus Structure
Year-round work
No layoffs
Advancement opportunities
Team Atmosphere
Free Tele-Health on Day 1!
Medical, Dental & Vision Insurance
Long and Short-term disability
Company paid life insurance
401k matching
Company paid vacation
Paid holidays
Flex Spending accounts - medical and dependent care
Dispatch technicians to service calls and maintain technician schedules.
Prioritize calls according to customer and/or operational need.
Coordinate and maintain on call schedules for technicians and after hours procedures.
Schedule calls, enter service calls, and debrief with technicians.
Maintain complete, accurate and updated information in the customer database.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
Perform other duties as assigned.
Service Titan Experience Preferred
Minimum of 3 years prior industry experience in dispatch and coordination preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills both written and verbal.
Geographical knowledge of service area and/or map reading skills.
Ability to work extended hours, nights or weekends.
High School diploma or GED required.
We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!
Hiller provides residential and commercial service and repair throughout Tennessee, Southern Kentucky, Northern Alabama, Southeastern Arkansas, Northeastern Mississippi, Northern Georgia, and Northwest Florida. As the homeowners' premier provider of choice with a 100% Satisfaction Guarantee of “Happy You’ll Be or the Service Is Free!”, Hiller is Tennessee’s largest residential plumbing, heating, air conditioning, and electrical services provider.
Hiller, a 12-time honoree to the Inc. 5000 list, employs more than 800 team members, operates over 500 service vehicles across 16 locations, and has responded to over 1.5 million service calls.
Launched in 1990 with just $500 and a single employee – 24-year-old Jimmy Hiller, founded his company on tenets that no one else in Middle Tennessee had been offering and are now signatures of the Hiller brand: requiring technicians to wear shoe covers, maintaining clean work areas, providing upfront and flat-rate pricing, and round-the-clock repair services.
