Job Description

Dispatcher

Duncan, BC

Our client is the largest HVAC service and retrofit provider on Vancouver Island, and part of a fast-growing group of companies.

They are now hiring a Dispatcher to be the operational hub between customers, technicians, and the office. This is a full-time, permanent, in-person role managing inbound customer communication, scheduling and coordinating field technicians, creating accurate work orders, and coordinating residential installations from estimate through completion.

What You'll Do

• Manage the daily and weekly technician schedule across commercial and residential service and install work
• Assign and dispatch technicians based on job priority, location, skill set, and Service Manager direction
• Answer inbound calls promptly and handle customer inquiries professionally, qualifying each request and routing it accordingly
• Create complete and accurate work orders in the field service software for every service or maintenance request
• Coordinate residential install scheduling, sub-trades, equipment ordering, and site readiness from estimate through completion
• Conduct outbound calls to the residential customer list to schedule maintenance visits
• Submit equipment warranty documentation on a weekly basis
• Communicate proactively with customers, setting clear expectations and following up when timelines change

What You Bring:

• Experience in a dispatch, customer service, or administrative coordination role, HVAC, trades, or field service background is an asset
• Excellent interpersonal and communication skills, phone-confident, professional, and clear
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced, fluid environment
• Proficient in Microsoft Office (Outlook, Word, Excel); CRM experience is an asset
• Experience with field service management software (Service Fusion, ServiceTitan, or similar) is a strong asset, but not required
• Comfortable working in a small, collaborative team where teamwork and continuous improvement are core values
• High school diploma or equivalent required
• Candidates from other customer-facing industries (hospitality, retail, and similar) are welcome to apply, provided you are confident with computers and multitasking

Compensation & Schedule:

• $23.00 to $27.00 per hour, based on experience
• Monday to Friday, 7:30 am to 4:30 pm
• Extended health and dental benefits after 3 months

As part of the hiring process, the successful candidate will be required to complete a criminal record check.

This opportunity is being managed exclusively by Riverstone Management Ltd., a licensed recruitment firm specializing in skilled trades. We are only able to consider candidates who are legally eligible to work in Canada for this role.

Thank you to all applicants for their interest. At this time, those selected for the next steps will be contacted. We are an equal opportunity employer and welcome applications from all qualified candidates.

Apply directly through this posting, or email your resume to apply@riverstonemanagement.com