Hunter Recruitment Advisors (HRA)

Dispatcher

Hunter Recruitment Advisors (HRA)  •  $19 - $29/hr  •  Buffalo, NY (Onsite)  •  1 day ago
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Job Description

Do you take pride in helping people, staying organized, and creating exceptional customer experiences? If so, Zenner & Ritter is looking for a full-time HVAC Dispatcher to join our team in Buffalo, NY. This is an opportunity to become the trusted voice of a well-established company, make a real impact every day, and build a rewarding career with a team that values your contributions. Apply today!

Pay We offer our Client Success Representative a competitive wage of $19-$29 per hour

WHAT WE'RE ALL ABOUT

We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!

Requirements

We are seeking an organized, customer-focused HVAC Dispatcher to coordinate daily service calls and keep technicians running efficiently. The Dispatcher will serve as the key connection between customers, technicians, and the office team, ensuring appointments are scheduled accurately and service calls are handled promptly.

Key Responsibilities

  • Schedule and dispatch HVAC technicians based on location, skill set, availability, and urgency.
  • Communicate with technicians throughout the day regarding schedules, job updates, and changes.
  • Coordinate emergency and priority service calls.
  • Communicate appointment times and updates to customers in a professional, friendly manner.
  • Monitor technician schedules and adjust throughout the day to maximize efficiency.
  • Track job status, follow-ups, and completed calls in the company’s service software.
  • Work closely with Service Managers and Customer Service Representatives to resolve scheduling issues.
  • Maintain accurate records and provide excellent customer service.

Qualifications

  • Previous dispatching, scheduling, customer service, or HVAC/home services experience preferred.
  • Strong organizational and multitasking skills.
  • Excellent communication and problem-solving abilities.
  • Comfortable working in a fast-paced environment.
  • Experience with HVAC or home-services software such as ServiceTitan is a plus.
  • Professional, dependable, and customer-focused attitude.

Benefits

  • Health, dental, and vision
  • Paid time off (PTO)
  • 401(k) with a company match
  • Life insurance
  • Bonus structure
  • Employee Assistance Program (EAP)
  • Growth opportunities
  • Short- and long-term disability
  • Company parties
  • Company phone and uniforms
Hunter Recruitment Advisors (HRA)

About Hunter Recruitment Advisors (HRA)

Hunter Recruitment Advisors stands as a dynamic force in the realm of recruitment, offering tailored solutions for organizations seeking growth. Specializing in hard-to-fill positions, they provide custom recruitment services with a commitment to excellence. Prospective clients benefit from a Complimentary Consultation with experienced consultants, setting the stage for a collaborative journey. Boasting a diverse client portfolio in trades television, insurance, consulting services, and executive recruitment, Hunter Recruitment Advisors aims to be North America’s most trusted resource partner for Recruitment Marketing and Consulting Services. Their mission involves educating and integrating with small and medium-sized businesses to foster growth and competitiveness.

Setting themselves apart with a Cost-Effective Approach, the company charges hourly and allows clients to control and tailor services as needed. Their Embedded Partnership model integrates seamlessly into client branding, offering in-house recruiter experiences. Known for Effective Solutions, they identify barriers, optimize recruitment marketing, and provide clients with a strategic plan for autonomous operation. Embracing a Consultative Approach, consultants guide clients with flexibility, ensuring the right level of support. Hunter Recruitment Advisors is not just a service; it is a strategic partner, redefining recruitment success with a vision for trusted leadership in North America.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Johns Creek, Georgia
Year Founded
2015
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