A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.
Location: 1263 W Landstreet RD Orlando FL
Schedule: Full-Time | Flexible Shift Options: 7:00 AM – 4:30 PM or 8:00 AM – 5:30 PM
Are you an experienced dispatcher looking to build a stable, long-term career with a clear path for growth?
At GFL Environmental, our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as Team Green—a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
As a Dispatcher, you are the operational heart of our daily service. You will work closely with our drivers, operations management, customer service, and sales teams to optimize daily routes, solve real-time challenges, and ensure top-tier service delivery. If you thrive in a dynamic transportation environment and want a place where your hard work is rewarded with stability and advancement, this is the role for you.
Driver Coordination & Support: Dispatch daily routes based on designated areas and driver locations. Perform end-of-day check-ins, distribute and review route sheets, and record driver data for accurate reporting.
Problem Solving & Route Optimization: Troubleshoot and resolve potential pickup/delivery challenges before they impact service quality. Work with routing specialists to optimize operational efficiency.
Cross-Departmental Collaboration: Serve as a central point of contact between drivers, customer service, sales, and maintenance personnel to maintain seamless operations.
Customer & Operations Support: Handle incoming service requests, assist in determining daily driver staffing levels, and field calls and emails professionally.
System Management: Enter ticket information and track operational productivity using GFL proprietary software and industry tools.
Experience: 1–2 years of dispatching, transportation, or customer service experience (call center or logistics background preferred).
Education: High school diploma or equivalent; post-secondary courses or logistics training is an asset.
Technical Skills: Proficient in MS Outlook, Excel, and Word, with strong typing accuracy. Experience with TRUX software is a major plus (or the desire and computer aptitude to learn it quickly).
Communication & Focus: Strong interpersonal skills with a proven customer-first mindset and the ability to communicate effectively via phone, email, and two-way radio.
Multi-Tasking: Exceptional ability to prioritize tasks and remain organized in a fast-paced environment.
Flexibility: Willingness to work extended hours or occasional weekends as needed to support operations.
Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day. We offer a robust rewards package to support you and your family:
🌴 15 Days of Paid Time Off (PTO)
🏥 4 Medical Plan Options (including an HSA with employer contribution & match program)
🦷 Comprehensive Coverage: Medical, dental, and vision insurance options
📈 401(k) Retirement Plan with company match
🎉 Paid Holidays
🧠 Employee Assistance Program (EAP) offering free counseling services and wellness support
🚀 Real Career Growth: Continuous training and internal promotion opportunities to help you build a lifelong career with Team Green!
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.
Through a strategically located network of facilities across Canada and the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers.
We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements.
At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.
------------------------------------------------------------------------------------------
GFL Environnement est la seule grande entreprise de services environnementaux diversifiés en Amérique du Nord offrant des services de gestion des déchets solides, de gestion des déchets liquides et d'assainissement des sols.
Grâce à un réseau stratégiquement situé au Canada et aux Etats-Unis, l'équipe professionnelle et dévouée d'employés de GFL offre un service local à plus de 4 millions de foyers sous contrat municipal et à plus de 135 000 clients industriels, commerciaux et institutionnels.
Nous offrons un engagement inégalé à l'égard du service à la clientèle, de la fiabilité et de l'efficacité, et nous mettons l'accent sur la sécurité et le respect des exigences environnementales et légales.
Chez GFL, nous croyons qu'en offrant des solutions environnementales accessibles et rentables, nous encouragerons une plus grande responsabilité environnementale et nous permettrons à nos clients et aux collectivités.
