Job Description

Job Title: Dispatcher

Reports To: Terminal Manager

Location: Detroit, MI

Job Type: Monday-Friday, Full-Time

Pay Range: $48K-$57K, based on experience

A Dispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary. This position requires considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care in maintaining confidentiality and privacy.

Duties/Responsibilities:

• Communicating with schools, parents, drivers and aides
• Answer telephone inquiries and communicate on two-way radio
• Assist manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc. using software and maps;
• Observe and track route timing; Assist in developing routes, busloads, bus stops and schedules when necessary
• Read and follow established School District contracts
• Report concerns, violations or issues to the Operations Manager or Supervisor
• Keep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data;

• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law.
• Assist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping
• May handle back up driver duties or perform miscellaneous clerical/office duties while buses are in route.
• Be on-call for emergencies and weekends as needed;
• Work closely with Operations, Safety, Training and Fleet Maintenance departments
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general
• Assist manager with monthly billing, payroll, account receivables, account payables and month end requirements
• May assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel
• May assist manager in disciplinary matters and overseeing yearly road test evaluations
• May assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings
• Responsible for carrying out all STA policies and State & Federal applicable regulation.
• Knowledge and implementation of contents of School District contracts
• Communicating with schools regarding calendars, complaints, bus incidents
• Assist manager in development of charter business during non-school days and summer months
• All other duties as assigned by Management

Education and Experience:

• High School Diploma or equivalent
• Basic knowledge of radio dispatch equipment
• 1+ years related experience and/or training; or equivalent combination of education and experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.