Job Description

At Lhoist North America, our core values of Respect, Courage, and Integrity are more than words. We respect people, encourage courageous innovation, and uphold integrity in everything we do. If these principles resonate with you, you may find your next great opportunity with us.

We believe our people make the difference. That’s why we invest in talent by offering meaningful opportunities to grow your skills, expand your knowledge, and pursue your interests. Our work environment prioritizes safety, fosters collaboration across teams, and embraces inclusion. Here, you’ll be challenged to grow, and you’ll be supported throughout your career journey. Join us and help shape the future of Lhoist North America.

The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers.

RESPONSIBILITIES & EXPECTATIONS:

Safety and Compliance

• Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines.

• Present a commitment to quality, service and safety, while always upholding Lhoist core values.

Load Planning and Scheduling

• Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers.

• Works with the Fleet Manager regarding driver availability, drivers’ hours of service, and equipment availability.

• Data entry for customer order creation and intracompany orders.

Customer Service

• Interacts with internal and external customers, along with third party carriers.

• Proactively settles issues before they impact the customer by using logical and creative problem solving.

• Confirms orders for the following day by calling and/or emailing customers.

• Involved in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relationship to inventory.

• Must show a customer centric mentality, with a spirit of service approach on a daily basis.

Other duties as assigned.

ATTRIBUTES:

• Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.

• Excellent verbal and written communication skills are required.

• Current computer skills in Microsoft applications, SAP, and search engine online programs.

• Excellent problem-solving skills.

• Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.

• Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus.

• Ability to work Monday – Friday from 6am – 4pm.

• Able to be on call after hours (occasional evenings and every other weekend per month).

• Focus of quality customer service.

PHYSICAL DEMANDS INCLUDE, BUT ARE NOT LIMITED TO:

• Will be working most of the times in an office environment.

• The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing, typing, and sitting.

• Ability to consistently lift over 15 pounds as needed.

REQUIRED EDUCATION: High School Diploma, GED Equivalent.

REQUIRED EXPERIENCE: 3-5 years of dispatching and customer service experience.

PREFFERED EXPERIENCE: AP experience, experience with e-logs & GPS tracking.

Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.
Our benefits include comprehensive medical, dental, vision, life, and disability insurance, along with paid vacation and sick time. We also offer an attractive 401(k) Retirement Savings Plan with a generous Employer Match as well as a Supplemental Contribution based on your Years of Service to help you plan confidently for the future. We recognize that growth doesn’t stop at the workplace. That’s why we provide educational assistance to encourage continued learning and professional development, empowering our employees to reach their full potential.
At Lhoist North America, your success is our investment.

Lhoist North America is proud to be an Equal Opportunity Employer.
We are committed to fostering a workplace that values inclusion, respect, and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We believe that a diverse and inclusive environment strengthens our teams and drives innovation. That’s why we encourage individuals from all backgrounds to apply and strive to ensure every employee feels respected, supported, and empowered to succeed.

At Lhoist North America, inclusion isn’t just a policy, it’s a core part of who we are.
If you need assistance completing the application process, please contact lna.accommodations@lhoist.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.