A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information Their main duties include Receiving customer work orders and prioritizing and scheduling them by assigning to techniciansProviding answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedule.
Job Responsibilities:
-Scheduling and dispatching technicians, work crews, customer requests or immediate needs.
-Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
-Using telephones, text messages, message boards and customer software to contact employees and customers
-Speaking with supervisors or customers to resolve problems, requests for services or equipment
-Preparing daily work schedules for technicians.
-Preparing and dispositioning work orders for crew and work order close out and tracking.
-Being in charge of communication within company assigned territories and customer markets.
-Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Qualifications:
-Highschool Diploma or GED
Qualifications
Position Requirements:
-Excellent written and verbal communication skills and a strong command of the English language is required
-Must be willing to work a rotating on-call schedule that includes overnight calls
-Must be available weekends, nights and holidays
UniTek Global Services is a family of companies with decades of experience in the telecommunications infrastructure industry. With 65 locations across North America serving National and Regional Carriers, Backhaul Providers and the ever-growing Fiber to the Home markets via traditional carriers, and the increasing entry of the Power Cooperatives into the Rural Broadband Market.
Our Divisions, CI Services, Graycliff Enterprises, Hutchins Telecom, SDT Solutions and Wirecomm all enjoy a great reputation for performance and quality.
While recognized individually for great organizational success on large scale fiber deployments, as a combined force, we are poised for some of the largest and fastest network buildouts in history.
As a leader in the industry, we utilize streamlined project management processes and cost saving technologies such as LIDAR, GIS Walkover As-Built Data Collection and Cloud-based Safety and Reporting Apps to meet our customer’s fast paced needs.
The UniTek family provides engineering, construction, maintenance, installation and project management services with over 750 employees and operations in over 65 locations.
The key to our success is our greatly diversified capabilities, providing all infrastructure components from planning to test and turn-up. The combination of all of these allow us to offer our “integrated project delivery” or turn-key solutions as well as à la carte selections of only those services needed by the customer.
Utilizing our integrated project delivery methods, we have been able to support our customers with increased speed to market and return on investment for their network developments.
Our fast paced and well-organized teams have performed cross-country/ long haul developments, including copper cable removal and disposal, disaster recovery, international cable landings, fiber to the home developments, national asset dispositions, central office decommissioning and many other unique infrastructure projects.
