Job Description

Dispatcher

Who Are We?

Donnelly's Plumbing, Heating, Cooling, and Electrical has been redefining what it means to provide extraordinary Plumbing, Electrical and HVAC services for over 50 years. We stand for integrity, stand behind our word, and have earned our acclaim as the region's most recommended heating and cooling company. We are seeking to hire a Dispatcher for our thriving company.

What's in it for you?

• Competitive Pay! Earn $50k-60k/yearly. Plus Bonuses!
• Prizes, & Incentives
• Paid Time Off + Holidays
• Benefits for you and your family
• Opportunity for growth
• Personal and professional training and development
• Positive company culture and team building opportunities
• M-F 10am-7pm Shift, occasional rotating Saturdays!

What You’ll Do

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Update customers throughout the day on the technician’s progress.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Interact with clients on the phone, via inbound and outbound calls.
• Respond to customer requests, resolving issues and promoting the brand.
• Miscellaneous duties as assigned.

Requirements

What Makes YOU Great

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and have a great attitude on life.
• Knowledge of the construction industry including HVAC and Plumbing industry plus.
• Must be able to come to office- remote or hybrid is not an option

Equal Opportunity Employer

Applicants are provided equal employment opportunities without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability or any other category protected by law in each aspect of the selection process.