Job Description

• Pay: $45, 000.00 - $65, 000.00 per year
• Dispatcher
• Carter’s Plumbing, Heating & Cooling - White Lake, MI
• Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.
• At Carter’s Plumbing, Heating & Cooling, we don’t just offer jobs — we build careers rooted in integrity, teamwork, and growth. Proudly located in White Lake, MI, we’ve built a reputation for delivering top-tier Plumbing service across Oakland County and surrounding areas — and that starts with taking great care of our people.
• We’re currently looking for an experienced and driven Dispatcher to help support our ongoing growth and uphold the quality our customers have come to expect.
• Here, you’ll find a family-oriented work environment where your contributions are valued, your goals are supported, and your success is celebrated.
• If you're passionate about technical excellence, customer satisfaction, and being part of a tight-knit, high-performing team — you belong at Carter’s.
• In exchange for your skillset and commitment, we offer:
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Yearly Performance Reviews
• Pay: $55,000-$65,000/yr
• 
  
• Responsibilities include the following:
• Daily scheduling of field service technicians
• Direct interaction with customers in need of service
• Answer in-bound calls
• Make outbound calls to schedule service and solicit customers for future business
• Dispatch technicians to jobs
• Helping team members with side tasks
• Maintain customer database
• Provide  BEST IN CLASS customer service
• This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
• 
  
• Candidates must also have the following:
• 5+ years of dispatching experience
• Desire to achieve goals, both personal and professional
• Hard work ethic and willingness to work OT when necessary
• Strong team mentality
• Experience in a customer service role where the phrase “customer first” was practiced daily
• Experience with Service Titan system is a must



• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:
• Plumbing: 3 years (Required)
• Service Titan: 2 years (Required)