Job Description

Company Name

Blue Flame Heating, Air, Electric

Blue Flame is part of a national leader providing plumbing, HVAC and electrical products and services to our residential and commercial customers. We are growing and have an excellent opportunity for a Dispatcher to join our team.

What we offer

• $25.00 – 28.00/hr. depending on experience
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option
• 401(k) plan with company match
• 13 days paid PTO and 8 holidays
• Quality, comprehensive paid training programs
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities

• Set and schedule HVAC Technicians, Installers and Sales appointments for jobs
• Ensure service technicians are dispatched efficiently
• Answer customer calls within a busy office and enter customer data into the computer
• Resolve and assist customers by taking incoming calls and making outbound calls
• Provide back up support for other office roles as required

Qualifications

What do you need

• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
• One or more years of experience as a dispatcher or in customer service
• Availability to work a Thursday - Monday schedule from 10:00 a.m. to 6:00 p.m. with Tuesday and Wednesday off
• Ability to thrive in a fast-paced environment
• A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
• Excellent organizational skills and the ability to coordinate multiple appointments
• Demonstrated listening, written/verbal communication, and interpersonal skills
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
• Knowledge of the local geographic territory
• Must pass background check and drug screening

If you are interested, in joining our team, please apply today!

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy